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Service Manager

4 months ago

Streamwood, United States VC Plumbing & Sewer Full time

Job Summary:
**Duties**:

- manage day-to-day operations of the service department
- supervise service advisors, technicians, and support staff
- ensure excellent customer service and address customer inquiries or concerns
- handle transactions and maintain accurate financial records
- coordinate plumbing maintenance schedules and repairs
- utilize mechanical knowledge to assist with diagnosing plumbing issues
- support plumbing staff and plumbing sales initiatives
- implement upselling strategies to maximize service revenue

Qualifications:

- proven experience in customer service within a plumbing setting
- strong mechanical knowledge to assist in diagnosing plumbing issues
- ability to handle transactions accurately and efficiently
- excellent communication skills and a customer-focused approach

Pay: $18.00 - $20.00 per hour

Expected hours: 15 - 30 per week

**Benefits**:

- 401(k)
- Flexible schedule
- Health insurance
- Paid time off

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- 8 hour shift
- Day shift
- Evening shift

License/Certification:

- Driver's License (required)

Ability to Commute:

- Streamwood, IL 60107 (required)

Ability to Relocate:

- Streamwood, IL 60107: Relocate before starting work (required)

Work Location: Hybrid remote in Streamwood, IL 60107