Current jobs related to Representative I-customer Service - Lathrop - Westlake Careers
-
Representative I-Customer Service
2 months ago
Lathrop, United States Westlake Chemical Corporation Full timeThe unique position of Customer Care Representative is a role that has both functions and responsibilities that span the customer care and customer service groups functions. In this role, the Customer Care Representative is responsible for supportin Customer Service, Representative, Claims Manager, Customer Care, Skills, Claims Supervisor, Manufacturing,...
-
Representative I-Customer Service
2 months ago
Lathrop, United States Westlake Services Full timeWestlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. Westlake Royal Roofing Solutions is a recognized, national leader in durable and sustainable clay, composite, concrete, and...
-
Customer Service Representative
6 days ago
Lathrop, California, United States Pratt Retail Specialties Full timeJob SummaryThe Customer Service Representative will be responsible for providing exceptional customer service and support to our customers. This role will involve developing and maintaining relationships with customers, responding to customer inquiries, and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesProvide...
-
Customer Service Representative
2 weeks ago
Lathrop, California, United States Pratt Retail Specialties Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Pratt Retail Specialties. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries...
-
Customer Service Representative I
3 weeks ago
Lathrop, California, United States Westlake Services Full timeJoin Our Team at Westlake ServicesWestlake Services provides an opportunity to enhance your professional journey in a dynamic and entrepreneurial setting. Our mission is to improve lives through our offerings and community engagement.About Westlake Royal Roofing SolutionsWe are a prominent national entity specializing in durable and sustainable roofing...
-
Customer Service Representative
3 weeks ago
Lathrop, California, United States Westlake Chemical Corporation Full timeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Westlake Chemical Corporation. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective support to customers...
-
Customer Service Representative
5 days ago
Lathrop, California, United States Westlake Services Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Westlake Services. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesProvide high-quality customer service...
-
Customer Service Representative
7 days ago
Lathrop, California, United States Westlake Services Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Westlake Services. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesRespond to...
-
Customer Service Representative
2 weeks ago
Lathrop, California, United States Westlake Chemical Corporation Full timeJob Summary:The Customer Care Representative plays a vital role in supporting the customer service and claims management functions at Westlake Chemical Corporation. This position requires a unique blend of skills and responsibilities, making it an exciting opportunity for individuals who enjoy working in a dynamic environment.Key Responsibilities:Provide...
-
Customer Service Representative
9 hours ago
Lathrop, California, United States Pratt Retail Specialties Full timeJob SummaryThe Customer Service Representative will be responsible for providing exceptional customer service and support to our customers. This role will involve developing, tracking, and analyzing business activity measurements that describe customer service and experience.Key ResponsibilitiesCommunicate effectively with production employees, management,...
-
Customer Service Representative
2 weeks ago
Lathrop, California, United States Westlake Services Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Westlake Services. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesProvide high-quality...
-
Customer Service Representative
7 days ago
Lathrop, California, United States Sherwin-Williams Full timeJob Summary:This is a full-time position that plays a crucial role in the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs and provide solutions. You will be responsible for answering questions about Sherwin-Williams products and services, and providing...
-
Customer Service Ambassador
6 days ago
Lathrop, California, United States Westlake Chemical Corporation Full timeCustomer Care Representative RoleThe Customer Care Representative plays a pivotal role in bridging the gap between customer care and customer service functions. This position requires a unique blend of skills and responsibilities that span multiple areas, including support for customer service, claims management, and manufacturing.Key...
-
Customer Service Representative
3 weeks ago
Lathrop, California, United States Pratt Industries Full timeJob Overview The Customer Service Representative (CSR) plays a vital role in addressing the needs of our clients and ensuring a seamless experience. This position focuses on the strategic development, monitoring, and analysis of customer service metrics to enhance overall client satisfaction. The CSR will deliver insightful data that drives improvements in...
-
Lathrop, United States Performant Full timeABOUT PERFORMANT:At Performant, we're focused on helping our clients achieve their goals by providing technology-enabled services which identify improper payments and recoup or prevent losses due to errant billing practices. We are the premier independent healthcare payment integrity company in the US and a leader across several markets, including Medicare,...
-
Lathrop, United States Performant Full timeABOUT PERFORMANT: At Performant, we're focused on helping our clients achieve their goals by providing technology-enabled services which identify improper payments and recoup or prevent losses due to errant billing practices. We are the premier independent healthcare payment integrity company in the US and a leader across several markets, including Medicare,...
-
Lathrop, United States Accurate Heating Cooling Full timeJob DescriptionJob DescriptionBenefits:Company partiesHealth insurancePaid time offTraining & developmentVision insuranceEXPERIENCE IS NOT REQUIRED AND TRAINING WILL BE PROVIDED.COMPENSATION: Depending on ExperienceJOB TYPE: Full-time, Monday - Friday, 7:00am to 3:30pmJOB RESPONSIBILITIES: Operate company vehicle and complete all assigned deliveries...
-
Customer Experience Specialist
3 weeks ago
Lathrop, California, United States Westlake Chemical Corporation Full timeJob Summary:We are seeking a highly skilled Customer Care Representative to join our team at Westlake Chemical Corporation. As a Customer Care Representative, you will be responsible for providing exceptional support to our customers, handling tasks in customer care and service, and working closely with our Customer Service, Claims Manager, and Claims...
-
Service Operations Representative
3 weeks ago
Lathrop, California, United States Conexwest Full timeClient Relations AssociateWe are excited to announce an opening for a Client Relations Associate to become a vital part of our organization. In this role, you will be instrumental in fostering strong relationships with our clients and ensuring their satisfaction with our services.Key Responsibilities:Manage a substantial volume of customer inquiries via...
-
Store Customer Service Specialist
3 weeks ago
Lathrop, United States Sherwin-Williams Full timeThis FULL-TIME position, paying $17.00/hour, is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produ Customer Service Specialist, Customer Service, Specialist, Store
Representative I-customer Service
4 months ago
**JOB SUMMARY**
The unique position of Customer Care Representative is a role that has both functions and responsibilities that span the customer care and customer service groups’ functions.
In this role, the Customer Care Representative is responsible for supporting Customer Care functions required by the business as related to warranty processes across all brands and inquiries.
The role requires a high level of competency in core tasks as well as an ability to manage priorities and achieve the expected deliverables in order to support its multi-function requirements. One of the key elements of this role is the support it provides to the Customer Care team in regard to supporting absences/vacations as well as facilitating an environment that can support multi-function projects or initiatives.
**DUTIES AND RESPONSIBILITIES**:
- Comply with Company Safety Policies and Procedures.
- Regular attendance, timeliness, and scheduling flexibility.
- Ensures SOX compliance processes are followed, and necessary documents are verified and kept on file as needed.
- Answer Level 1 technical Inquiries (e.g. installation related, manufacturing specs, product maintenance, troubleshooting etc.) from internal and external customers, and escalate to level 2 where appropriate.
- Review and analyze customer warranty repair requests/claims to ensure compliance with warranty guidelines.
- Liaise with the various plant’s QC departments as well as other internal stakeholders and assist in negotiations with customers to resolve warranty claims.
- Generating credits and cheque requests for all Westlake Royal Roofing Solutions warranty claims.
- Log and update customer care requests in database.
- Update and maintain warranty CRM.
- Ability to work independently and as a team member while using discretion in decision making and sound judgement in problem solving.
- Demonstrate excellent organization, planning and prioritization skills; ability to manage multiple responsibilities and to work with multiple data systems.
- Perform investigations to validate the legitimacy of claims.
- Service inbound and initiate outbound customer service calls to ensure that customer claims are handled in a timely, accurate and perceived in a superior manner, by the Westlake customer base.
- Request customer replacement orders within company guidelines.
- Provide product availability to customers per department guidelines and negotiate labor costs with customers.
- Follow product and policy for complaint resolutions within approved DOA Matrix.
- Perform all other duties as directed by the Claims Supervisor or Claims Manager.
**KNOWLEDGE, SKILLS, AND ABILITIES**
- Proficiency with Windows based software (specifically Excel, Word, and PowerPoint) required.
- CRM knowledge, Sales Force preferred.
- ERP Software knowledge, JD Edwards and/or SAP preferred.
- Strong communication skills (verbal and written).
- Customer Service background.
- Claim Investigation and Research experience.
- Detail-oriented.
- Able to Multitask
- Problem-solving
- Organization skills
- Decision-making skills
- Time management skills
**EDUCATION AND/OR EXPERIENCE**
- One-year certificate from college or technical school
- 1 - 2 years claims handling or similar experience
- Investigative or negotiation experience
**PHYSICAL DEMANDS**
While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
**WORK ENVIRONMENT**
The noise level in the work environment is usually moderate as normally based in an office. Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc. May also result in exposure to outside elements and may require usage of stairs and elevators. Travel including air travel or auto travel may occasionally be required.
Our compensation reflects the cost of labor across several US markets. The base pay range for this position is $42,700 to $50,960. This range is based on relevant market data in our lowest and highest geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, experience and skillset. Westlake is a total compensation company. Dependent on the position offered, sign on payments, and other forms of compensation may be provided as part of a total compensation package (also to include a full range of medical and other benefits).
