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General Manager

4 months ago

Revere, United States Bell Partners Inc Full time

**We Care. We Deliver.** **Our purpose is to create communities our residents are proud to call home. We currently own or manage over 85,000 units in North America and continue to grow.

Excellent Opportunity for an experienced Community Manager or General Manager who wants to grow, overseeing a dual-phase 1400-unit community in Revere, MA.

The General Manager is the business leader and fiscal decision-maker of the property. The General Manager will oversee the entire operation including staff performance, resident satisfaction and financial success. This position is responsible for ensuring that the property is properly staffed and managed to provide an optimal return to investors. Additionally, this position also has specific training and experience to oversee multiple managers and provide guidance on operating and financial issues to those managers. This person is instrumental in helping Bell Partners deliver on its promise to owners and investors, by delivering superior customer service and exemplifying professionalism at all times.

**Primary Responsibilities**
- Lead, direct, and control all facets of the community to ensure quality services and a high degree of customer satisfaction by Bell Operations standards and policies, while working within budgetary guidelines
- Generate income through leading the sales team, monitoring market conditions, controlling budget, attracting residents and retaining them through superior customer service
- Hire, manage, and develop associates to ensure community performance and adequate staffing. Motivate associates through recognition programs, training, and team building.
- Meet budgeted income, expense and leasing goals for the portfolio
- Be a champion for the operational strategy, including strategic drivers
- Work with owner/investment partners to maintain and improve the value of the assets
- Conduct monthly meetings with On-Site Leadership team to keep them apprised of current issues
- Provides oversight of the annual budget process for each community
- Review the financial operations on a monthly basis; review variance reports, provide explanation of variances
- Evaluate market conditions with each Leasing Manager to determine unit prices in accordance with the market and budgeted goals. Shop competitors in person every quarter with the Leasing Manager
- Assist with renovation plans and execution, as needed
- Report accidents and other property incidents promptly
- Develop strategies to market and showcase property to prospective residents by working in conjunction with Leasing Staff and Corporate Marketing Department
- Obtain bids for all contract services and oversee routine capital projects; coordinate with Construction Services, as necessary
- Responsible for maintaining the physical asset through weekly inspections of all properties. Inspect interiors of buildings and inspect grounds, facilities, and equipment daily to determine necessity of repairs, maintenance needs, and potential safety hazards.
- Enforce adherence to all laws, including but not limited to Fair Housing and OSHA
- Regular attendance and punctuality
- Additional duties as assigned

**Knowledge, Skills and Abilities**:

- Strong financial management skills and be well versed in budgeting and forecasting
- Strong interpersonal skills to develop and enhance business relationships, ability to get along with diverse personalities; tactful; mature, flexible
- Sales and marketing experience to include sales training and goal setting, market analysis, market plan creation and implementation
- Strong leadership and management skills to include recruiting, hiring, team-building, coaching and mentoring skills
- Provides exceptional customer service
- Familiar with MS Excel, Word, Outlook, and YARDI
- Supports Bell Core Values
- Works successfully on a team
- Excellent written and verbal communicator
- Present a professional image and demeanor at all times
- Resourceful and well organized

**Background & Education**:

- BA/BS In Business, Hospitality, Property Management or related field
- At least 3 years apartment community management experience required, with a minimum portfolio of 500 units, working knowledge of tenant and eviction laws, and Fair Housing Laws
- Third party fee management experience preferred
- Yardi software experience preferred

**Schedule**
- Full-time
- 8-5 Monday-Friday
- Some weekends and evenings as needed

**Benefits**
- Performance Bonuses
- Comprehensive insurance plan options
- 401(k) matching
- Paid time off, paid sick leave, and company holidays
- Insurance premium discount with Employee Wellness Program
- Employee assistance program

LI-RM1

**Bell Partners, Inc. (“BPI” or the “Company”)** is an equal employment opportunity employer. BPI’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, military/veteran status, marital status, genetic information, gender ide