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Female SPA Attendant

4 months ago


Hanover, United States Live! Casino and Hotel Maryland Full time

Overview:
**Why We Need Your Talents**:
Responsible for providing quality customer service, maintaining the facility, and providing a safe, clean, and comfortable environment including outdoor areas if applicable. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive ‘can do’ attitude with an emphasis on the highest level of guest service for both external and internal guests to Live Casino - Hotel.

**Responsibilities**:
**Where You'll Make an Impact**:

- Availability When Facility Is Open: This could include nights, weekends, and holidays.
- Provides Ensures the best treatment experience for guests by maintaining the standards set for the Live Spa treatment menu and standards of excellence.
- Adheres to the policies of the spa and hotel.
- Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and taking out the trash.
- Maintains cleanliness and stock of the spa pantry/dispensary.
- Restocks all linens in locker rooms and appropriate guest areas.
- Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up.
- Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day.
- Distributes and places linens in treatment rooms (as applicable), workout areas, closets, and dispensary (as applicable).
- Escorts members/guests in changing areas in a courteous and timely manner.
- Explains the set-up and workings of the locker rooms, bathroom, and shower to members/guests.
- Performs laundry duties, if applicable, including washing, drying, and folding linen.
- Ensures all areas are clean and replenishes supplies as needed.
- Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
- Greets each and every guest with a smile and direct eye contact.
- Informs facility management of any member, guest, or facility issues.
- Reports any incidents or accidents to a member of the management team.
- Performs other duties as assigned.

Qualifications:
**Skills to Help You Succeed**:

- Experience Previous customer service experience, preferably in the hospitality industry.
- Ability to have conversations with guests so that information that is conveyed is understood.
- Efficient, well organized, and able to handle a variety of duties simultaneously.
- Energetic, enthusiastic and self-motivated.
- Professional manner, discretion, and appearance.
- Strong team player.
- Must be able to keep calm and composed while under pressure.
- Must have an eye for detail.

**Must-Haves**:

- Experience High School Diploma or GED.

**Physical Requirements**:

- Experience Ability to stand for long periods.
- Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects.
- This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
- The employee will be required to operate the following tools: mops, brooms, vacuum cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants, towels, guest supplies such as soap, shampoo, and conditioner, and linen carts.
- The employee may be required to be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.

What We Offer:
**Perks We Offer You**
- Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
- Generous retirement savings options are available.
- Free uniforms
- Free parking
- Discounted meals
- Service and Attendance bonuses
- Tuition reimbursement
- Discounts on hotels, theme parks, travel, and more

**Life at Live**
- 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- Casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed