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Director of Product Management

3 months ago

Waltham, United States National Grid Full time

**About us**:
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

IT and Digital works in a harmonised partnership with the National Grid group of diverse energy businesses to deliver technology which revolutionises the way we operate. As we lead the charge towards a carbon-free future, our teams are embracing disruptive changes in our industry by working with Agile methodologies and adopting Digital mindsets to drive efficiency and bring new capabilities for our internal and external customers.

Our work here is critical. National Grid moves energy to millions of homes and businesses in the UK and US and the technology we utilise to complete that task is down to us. The successful applicant for this position will be an integral contributor towards this goal and we will support your professional development as part of our multi-cultural, customer-centric global team.

**Job Purpose**:
National Grid is seeking a Product Director in our Gas IT organization to evolve our asset management technical solutions. With thousands of miles of transmission and distribution infrastructure serving hundreds of thousands of customers, effective asset lifecycle performance is key to the safety, reliability, agility, and affordability that are National Grid's commitment to customers.

The rapidly evolving energy landscape, changing climate conditions, developing regulatory frameworks, and growing customer and community expectations result in the need for always-on optimization of asset management technical capabilities to meet our performance targets. The Product Director will play a critical role in helping us meet these targets:
Guide and support delivery of our asset management solution commitments, ensuring deployed products and services meet target value outcomes and end user needs
Lead articulation of a clear multi-year technology capability vision and roadmap backed by quantifiable insights to deliver high value asset management outcomes

This role will report to and be supported by the head of the Gas IT portfolio.

**Key Accountabilities**:
**In your first month you will**:

- Gain a comprehensive understanding of in-flight and pending work commitments
- Ensure quantifiable target outcomes and acceptance criteria are clearly defined for these commitments
- Work with delivery partners to ensure work is properly staffed and supported by the appropriate stakeholders to meet commitments and outcomes

**In your first 3 months you will**:

- Articulate a multi-year asset management technology vision and roadmap based on current insights and assumptions
- Identify key open questions / information gaps needed to optimize the technology vision and roadmap; define a plan to answer questions / address gaps and work with portfolio delivery leads to determine plan feasibility
- Ensure teams are unblocked in commitment delivery
- Build relationships with stakeholders to enable effective collaboration

**In your first 6 months you will**:

- Institute a process for continuous improvement of work delivery and regular review of the asset management vision and roadmap to align with evolving learnings and needs
- Work with the head of the Gas IT portfolio to refine longer term asset management investments as appropriate
- Mentor and develop manages and colleagues in product thinking and ways of working

**Your strategic responsibilities will include**:

- Ensuring there’s a clear, aligned asset management technology vision and roadmap to drive both long and short-term strategic business outcomes
- Helping evolve Gas IT portfolio practices to maximize the efficiency and timeliness of value delivery
- Fostering a culture of servant leadership, design thinking, and systems framing

**Your tactical responsibilities will include**:

- Ensuring all asset management technology work is value framed, and delivered products and services have performance metrics attributable to value
- Leading cross-functional teams in the planning, prioritization, and delivery of value-driving products and services
- Making sure cross-functional teams are focused, well managed, and unblocked
- Delivering work commitments to quality and budget targets
- Keeping stakeholders highly engaged and well informed
- Supporting, mentoring, and inspiring team members

**Qualifications**:
**Required**:

- 8+ years product management experience
- 5+ years people manageme