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Referral Specialist
4 months ago
**Job Title**:Referral Coordinator
**Status**:Full Time (Hourly) 40 hours/week --(Mon-Fri: 8am-4:30pm)
**Position Summary**:
The Referral Specialist position handles new patient registration, appointment scheduling (New Patient appointments), insurance referrals, communicating with patients and referring providers, documentation of incoming/outgoing calls (routing appropriately), desktop management, and other administrative functions for Fore River Urology patients when needed.
**Key Outcomes**:
- Register and/or check patients’ current demographics and insurance information for patients’ appointment.
- Identify the appropriate provider to schedule incoming new patients with in accordance with scheduling protocol.
- Provider fill rate and schedule management. This includes appropriately filling the provider schedules, moving patients up if there are cancellations, etc.
- Responsible for providing a written update to all staff regarding the provider fill rate and the openings available for that given week.
- Schedule appointments by phone, mail or in person, and re-schedule appointments at the patients request and convenience.
- Communicate, both written and oral, information to clinical and non-clinical staff as requested by patients, outside callers, inside callers (i.e., urgent/stat referrals, appointment scheduling, insurance referrals)
- Track incoming referrals specific to insurance carrier and provider financial assistance information (i.e. MFC, Self-Pay patients).
- Perform other duties as requested/required.
- Cross trained in all functions of the front desk and clinical area for coverage needs.
- Learn all aspects of working in a Total Quality Environment (ie, team building skills, communication skills, how to give and receive feedback, facilitation, etc).
**Education/Experience**:
- High school diploma or equivalent required, post-secondary education preferred.
- Experience in a physician’s office setting or outpatient clinic preferred.
- Medical background with a working knowledge of medical terminology preferred.
**Skills/Knowledge/Competencies (Behaviors)**:
- Excellent computer skills
- Experience with "front line" customer service.
- Ability to communicate clearly with patients, co-workers, referring offices and medical staff in a pleasant and professional manner
- Ability to follow oral and written instructions.
- Ability to work in busy environment and to prioritize.
- Ability to think clearly and reorganize priorities on short notice.
- Must be warm and empathetic toward patients and respect the confidentiality of the patients’ medical and financial accounts.
**Fore River Urology Core Competencies**:
- **Communication**:Provides timely, concise, and audience appropriate information orally and/or in writing.
- **Initiative**: Proactively focuses efforts and energy on successfully attaining goals and objectives.
- **Work Habits and Productivity**: Able to maximize time to produce timely, quality results.
- **Teamwork and Relationship with Others**: Collaborates with a variety of individuals by establishing and maintaining constructive relationships.
- **Customer Focus**: Demonstrates commitment to meeting the expectations of internal and external customers.
Pay: $20.00 - $23.00 per hour
Expected hours: 32 - 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Weekly day range:
- Monday to Friday
- No weekends
**Experience**:
- Medical office: 1 year (required)
Work Location: In person
