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Front Desk Associate

3 months ago

Laguna Beach, United States Hotel La Casa del Camino Full time

Located in beautiful Laguna Beach, California on Pacific Coast Highway. The Bartender will be working at a historic 38 room boutique hotel at the Rooftop Bar or the living room speakeasy bar. It is a gathering place for the most dynamic neighborhood talent and progressive voices from all over the globe. Lifestyle oriented and customer centric, this role is at the welcome of every guest.

***

The Front Desk Associate leads guest interaction throughout the check-in, and during the stay for all guests so that they have the highest quality experience possible.

**ESSENTIAL JOB FUNCTIONS**:

- Maintain a clean, well-groomed, professional appearance always.
- Greet guests and complete the check-in process
- Input and retrieve information from the computer and PMS system
- Confirm guest information, room rate, selection of room, code electronic keys
- Provide information to guests about hotel amenities & local area
- Assist guests with check-out
- Ensure rooms and services are correctly accounted and charged
- Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates
- Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
- Use up-selling techniques and promote marketing programs to maximize room occupancy and profit
- Answer and manage phone calls in a timely manner, managing multiple tasks at once
- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
- Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
- Receive, retrieve, and relay messages and packages to guests
- Other duties as assigned Requirements:

- Front desk experience preferred, but will train the right fit
- Experience with the brand a strong plus
- Highly motivated and self-directed
- Exceptional customer service skills required
- Must possess strong computer skills
- Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
- Excellent English communication skills both written and verbal
- A can-do attitude and a hands-on approach
- A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

**What We Offer**

We offer medical, dental, and vision insurance to our full-time team members

Paid vacation and sick time

**PHYSICAL REQUIREMENTS**:

- Ability to speak and hear, vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Constant walking with some standing.
- Be able to work in a standing position for long periods of time (up to 8 hours).
- Be able to reach, bend, stoop.
- Frequently lift up to 35 pounds.
- Regularly required to use hands and frequent washing of hands.

**WORK ENVIRONMENT**:

- Exposure to extreme heat.
- The noise level in the work environment usually is moderate to loud.
- The employee may be exposed to the risks associated in attempting to resolve issues with difficult guests.

Work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.

Pay: $16.00 - $18.00 per hour

**Benefits**:

- Employee discount
- Flexible schedule
- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Work setting:

- In-person

Work Location: In person