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Service Manager

4 months ago


Reading, United States Engineering Excellence - Berkshire Mechanical Full time

**Position Title**:Service Manager

**Reports To**:General Manager

**Location Name**: Berkshire Mechanical

**Location Address**: 2729 Leisczs Bridge Rd, Leesport, PA 19533

**Pay Range**:$85,000 - $120,000

**Join the team of experts and realize your true potential**

**Why You Should Join the Service Expterts Team?**

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.** Join us and become an EXPERT**

**Position Summary**:
As Service Manager, you will troubleshoot and resolve technical HVAC questions regarding service repairs; analyze trends of spends and makes recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment; processes quotes from service providers to customers.

**Responsibilities**
- Review and manage all repair quotes submitted by the service providers and submits to the National Accounts customer
- Conduct strategic account review meetings with clients on total cost of ownership.
- Provide technical support for the department
- Evaluate & resolve technical issues
- Provide technical assistance for customers
- Resolve billing problems of a technical nature
- Help customer service (dispatch) with technical problems
- Performs other duties and tasks as assigned
- Regular, reliable attendance

**Qualifications**
- Ability to multi-task and prioritize work responsibilities.
- Ability to work independently and to instruct others.
- Industry specific knowledge of various components associated with HVAC service field.
- Minimum of 5 years proven field experience in commercial HVAC
- Minimum of 5 years as an HVAC service manager or adequate field supervisory experience.
- Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC trade.
- Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information.
- Must be proficient with computers - including but not limited to Microsoft Word and Excel.
- Must communicate effectively verbally and in writing with customers and service technicians.
- ** What Do We Offer You as a Berkshire Mechanical Employee?**

**Service Experts** offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a **Service Experts **valued employee.
- Competitive Pay, including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance, for you and options you can elect for your family
- Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities