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Clinical Program Scheduler
4 months ago
**About Us**:
**RESPONSIBILITIES**:
- Create and maintain permanent schedules for clients and clinical staff.
- Manage day-to-day changes including client and staff cancellations.
- Ensure schedules for new clients and new hires are created one week before onboarding.
- Create and disseminate new hire shadowing schedules.
- Responsible for reviewing scheduling expectations for new hires.
- Reviewing and maximizing client and staff schedules based on current contract fulfillment reports.
- Proactively identify and resolve scheduling conflicts.
- Manage communication within the local clinical and operations team regarding scheduling changes, concerns, and requests.
- Manage communications from parents, caregivers, schools, and staff regarding scheduling needs and requests.
- Partner with Director of Expansion to continually assess staffing needs.
- Maintain professional relationships with stakeholders.
- Provide exceptional customer service to all stakeholders.
- Understanding your clinic’s service radius and surrounding areas regarding zoning
- Maintaining scheduling records and systems.
- Audit scheduling errors, and location status, and monitor labor law requirements.
- Assist and perform any other administrative duties as assigned.
**SKILLS & EXPERIENCE**:
- Minimum of 2+ years of relevant work experience in scheduling or administrative role
- Bachelor’s degree in healthcare administration or a similar field preferred
- Familiarity with electronic health record systems
- Ability and desire to operate resourcefully, independently, and with urgency.
- Mission-driven and focused to support clinical quality.
- Analytical: Ability to closely examine and identify relevant information and earn the respect of both leaders and operational teams by translating insights into clear, sizable scheduling plans/metrics.
- Operational excellence: Must have a keen eye for detail and an exceptionally high bar for accuracy and quality.
- Strong opinions loosely held: Ability to articulate POV with clarity, humility, and a willingness to question one’s assumptions/desire to constantly improve.
- Integrity and trustworthiness
- Excellent written and verbal skills in English and bilingual preferred
- A passion for the field of behavioral healthcare while leading with empathy.
- Experience and understanding of the Floortime/DIR, and mental healthcare industry.
**Benefits**:
- PTO
- Sick Time
- 401K
- Medical
- Dental
- Vision
- Life Insurance
- Paid Holidays
**About Holding Hands**
As a multidisciplinary clinic, Holding Hands Pediatric Therapy and Adult Services serves children, adolescents, and young adults with developmental, neurological, and biological diagnoses. Our clinical team focuses on the child's strengths and individual differences while developing an intervention plan that addresses his or her unique profile. Our clinical team fosters a relationship not only with the client, but educates, empowers, and supports the entire family unit.
Pay: $23.00 - $25.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
**Experience**:
- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
Work Location: In person
