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Revenue Specialist Ii-lw

3 months ago

Daytona Beach, United States The State of Florida Full time

Requisition No: 831229

Agency: Children and Families

Working Title: REVENUE SPECIALIST II-LW - 60021529

Pay Plan: Career Service

Position Number: 60021529

**Salary**: TBD, in accordance with DCF salary policy

Posting Closing Date: 06/18/2024

**Total Compensation Estimator **Tool**

**THIS IS AN INTERNAL OPPORTUNITY**

**Revenue Specialist II**

**Department of Children and Families**

**THIS IS A STATEWIDE VACANCY - POSITION LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION**

**This posting will be used to fill a Career Service position.**

**Current employees will be compensated in accordance with the DCF salary policy.**

**The Florida Department of Children and Families (DCF) **is** **the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF,** the Economic Self Sufficiency (ESS) Program **helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program,** the Office of Public Benefits Integrity (OPBI)** is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

**TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.**

Applicants must meet the minimum requirements to be hired for this position.

**REVENUE SPECIALIST II - 60021529 - ESS OPBI Benefit Recovery Program**

This position reports directly to the Investigator Supervisor for the collection’s unit within Benefit Recovery.

The position is classified as Career Service, working 40 hours per week, Monday-Friday.

Travel and use of your personal vehicle may be required.

The incumbent will ensure the job duties and responsibilities are completed in a timely manner and with a high accuracy rate. It is important for the applicant to display a professional attitude and strong work ethic. Duties include assisting in fraud investigations and providing support in the recovery of funds lost due to waste, fraud, or abuse. This position is qualified to be exempt from public record.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

**MINIMUM REQUIREMENTS**:

- Must be a current DCF employee
- Must have a valid state-issued Driver’s License

**PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING**:

- Experience working in the Economic Self Sufficiency ACCESS Program
- Experience working in the Office of Public Benefits Integrity
- Experience e-filling documents

**JOB DUTIES AND RESPONSIBILITIES**:
The primary function of a Revenue Specialist II in the Benefit Recovery Program within the Economic Self Sufficiency Program is responsible for utilizing established collection measures to ensure timely and accurate repayments of public benefits that have been overpaid.
- Research and update all required collections reports on a monthly, quarterly, and yearly bases.
- Handles high volume of client contact primarily via telephone which includes but is not limited to, inquiries from clients and representatives concerning demand notices, repayment agreements, monthly statements, and general inquiries.
- Follow-up on court or Appeals Hearings to ensure decisions are updated on the system of record as well as on the national file. Provide documentation from court hearings processes to accountant staff to up-date client accounts. Processing and initiating implementation of all disqualification requests and various reports within Benefit Recovery guidelines.
- Researches and provides accurate documentation to clients, private collections contractor, and federal agencies for interstate collections under the interstate compact, the Division of Public Assistance Fraud, the State Attorney's office, and the Department of Corrections.
- Responds to inquiries from recipients regarding overpayment of benefits and resolves clients' issues in reference to the Temporary Assistance for Needy Families, Food Assistance and Medicaid Programs.
- Request and/or issues auxiliaries for accounts with a credit balance created by auto recoupment(s). Remove EBT benefits from customer accounts as required.
- Acts as the Department liaison for various Departm