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Hotel Reservations Agent

4 months ago

Westlake Village, United States Westlake Village Inn Full time

Description:
**Join our team** We are currently looking for a full-time Reservations Agent who shares our passion for excellence and is enthusiastic about creating the ultimate service experience for our guests. Our Reservations Agent will be a member of a dynamic team who provides the highest level of service possible in an efficient, courteous, and professional manner. The Reservations Agent will directly report to the Hotel Reservations Manager.

Employment Type: Part-time

**General Responsibilities**:

- Capture sales from in-coming reservations calls and coordinate details of each reservation
- Run appropriate reports checking to ensure each guest's reservation is set up correctly.
- Provide prompt and friendly service to our incoming guests
- Comply with Westlake Village Inn standards for sales and marketing, while working harmoniously and professionally with co-workers and the planning committee
- Maintain general knowledge of hotel and promotions to answer any guest inquiries
- Assists with room tours for social room blocks
- Assists Front Desk with calls

**Requirements**:
**Desired Skills and Experiences**:

- 1 ½ years of hotel experience required
- 2 years of customer service experience
- Excellent communication skills using the English language.
- Friendly, professional, and outgoing personality.
- Effective time management and organization skills
- Must be computer literate, knowledge of Word and Excel
- Strong phone skills needed
- Must have excellent verbal and written skills
- Must be able to work all shifts including weekend

**Benefits**:

- Employee discount

Schedule:

- 4 - 8-hour shift
- Weekend availability

**Salary**: $18.00/ hr

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Hotel experience: 1 year (Preffered)
- Reservations: 1 year (required)
- Receptionist: 1 year (preferred)

Work Location: One location