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Guest Services and Reservations
4 months ago
_**No experience required**_ Seeking professionals who are interested in providing great customer service and experience while working in a fun outdoor environment. The position of Guest Services is an hourly part-time position. Looking for team members who have a positive attitude, team-oriented mindset, and excellent communication skills.
**Job Perks**
- Hourly wages starting at $16.00
- Discounted zipline tours for friends and family
- Retail shop discounts to get all your cool Zip Zoom swag
- FUN. Seriously, lots of FUN. We'd love to welcome you to the La Jolla Zip Zoom team
**The Company**
**Site**:La Jolla Zip Zoom Ziplines is located on the La Jolla Indian Reservation in Pauma Valley, CA. The foothills of the Palomar Mountain range have been a vacation destination since the La Jolla band of Luiseno Indians, who have lived in the area for thousands of years and opened a Campground on their reservation there in the 1930’s, where the Zipline headquarters is located.
The zipline course includes an off-road vehicle ride up the mountain and then a series of 3 to 4 side-by-side mega at speeds up to 55 mph. The longest line is over 2700 ft long and the entire course offers stunning views the whole way through.
**The Culture**: La Jolla Zip Zoom Ziplines and AAC teams highly value the benefits of recreating and getting people outside. We offer the highest quality safety and professionalism to get the general public engaged with the outdoors. We want our guests, and our staff, to have fun We strive to foster a culture of professionalism, support, creativity, and innovation.
**The Position**
- **Summary of Essential Job Functions Include but Not Limited To**:_
- Provides excellent customer service to all guests
- Performs opening and closing duties for the Welcome Center
- Ensures every guest has completed pre-entrance safety screening in accordance with site safety standards (the ability to gracefully handle situations where guests do not meet participant requirements is a must).
- Makes reservations for guest over the phone or in person, making sure the process is smooth for the guests and all policies are clearly understood
- Takes payment for reservations and merchandise, including cash handling
- Ensures cash drawer count is correct and end of day transactions are in balance
- Maintains the cleanliness and tidiness of all guest areas
- Clear communication with guides, drivers, and management in person and using radios
- Attends ongoing trainings and team meetings as needed
- Helps team members with tasks as needed to ensure the day runs smoothly for guests and staff, including but not limited to, properly helping guests with their gear before and after their adventure time
**Qualifications**
- Must be 18 or older
- Ability to communicate and work as an effective team member
- Ability to speak in front of large groups effectively
- Ability to work long hours and irregular shifts in a multi-task environment
- Must be able to pass background check
- Dependable, responsible, reliable, and able to take directions as needed
- Must have ability to work with computers and point-of-sale systems
**Schedule**
Must have a flexible schedule with full availability on the weekends and all holidays.
**Job Type**: Part-time
Pay: From $16.00 per hour
Expected hours: 10 - 30 per week
**Benefits**:
- Employee discount
Schedule:
- 4 hour shift
- 8 hour shift
- Every weekend
- Holidays
- Monday to Friday
Work setting:
- In-person
Ability to Commute:
- Pauma Valley, CA (required)
Work Location: In person
