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General Manager

4 months ago

Bel Air, United States ATA Martial Arts Maryland Full time

**Huge Opportunity with Leading Martial Arts Company**

We are a growing martial arts company, with 5 expanding locations based in Bel Air, MD that offers its employees full time positions, upward mobility, bonus options, and a world class training environment.

**ATA Martial Arts Maryland** is a leader in martial arts with a foundation in athletic development and competition and is known for the great care we take with clients and employees alike.
- Our paid training is second to none.
- We believe in developing confidence through competency. Our young martial artists are some of the best in the world.
- **The Position**: We’re looking for a General Manager. The pay range we are offering is 45k-65k.
- We offer paid training, paid vacation, bonus structure, training for advancement.
- We also aggressively promote from within..

**Requirements**:

- Must have some Martial Arts knowledge and ability or a willingness to learn and train.
- Excellent leadership and management skills to build and develop an inspiring atmosphere for members and the team.
- Excellent sales and customer service skills required that translate into a business mindset.
- Goal-oriented, and the desire to earn a professional wage is a must.
- Ability to learn and use our software system.
- Ability to stand or sit for up to 8 hours throughout the workday.
- Maintaining flexibility to work mornings, days, evenings, and weekends as business needs dictate.
- Must be fluent in English and have excellent written and verbal communication skills.
- Must be able to work under pressure and meet tight deadlines.
- Must have proficient computer skills and familiar with using several Social Media platforms
- A willingness to not accept mediocrity and a desire to always improve.
- Daily and/or occasional travel may be required RESPONSIBILITIES.
- Exceeding sales goals and managing operational budgets.
- Assumes responsibility for developing and improving selling & enrollment skills for self and team.
- Recruitment, in-studio training, development, and management of some key team members
- Grow and develop local B2B relationships to enhance membership benefits.
- Build and enforce membership community mindset in studio and online.
- Execute our sales process for lead generation, follow up, and membership enrollment.
- Emphasize and enforce objectives of ATA Martial Arts MD as a fitness and wellness provider
- Present available services and products to our current members
- Initiate and participate in local and corporate special events (health fairs, grand openings, contests, community and B2B events) to promote ATA Martial Arts MD.
- Other duties as assigned.

**Responsibilities**:
**Incoming Call Duties**:

- Answering the telephones for all incoming calls in an executive manner. Taking messages and delivering them in a timely fashion to the appropriate person
- Checking messages that may have been left on the machine, and distribute appropriately.
- Keeping track of referrals, i.e., from online trials, a friend, an advertisement, etc.
- Setting appointments for the Introductory lessons
- Problem solves any membership questions or concerns

**Outgoing Call Duties**:

- Calling on past due memberships or down payments and getting another method of payment.
- Lead calling and setting appointments for the Introductory lessons.
- Must be able to handle objections from cold calling.
- Every week. a non-attendance report must be run, and student should be called to reinforce attendance for optimal results

**Providing Executive Assistance to Parents/Students, and Other Staff Members**:

- All parents/students must be greeted with a “Hello”.
- You must handle any membership complaints/compliments.
- Renewing members before expiration
- Update any membership changes.
- Must be capable to fill out any membership agreement.
- Enter new leads into software for accurate reporting

**Maintaining and Managing the Pro Shop**:

- The Pro Shop must be clean and organized always.
- Ringing up new sales / returns
- Closing out / opening the cash drawer
- Keeping track of low items / special orders and ordering with appropriate vendors

**Office Maintenance**:

- Inventory of office supplies, and picking up what is needed.
- Dealing with maintenance issues, i.e., broken mirrors, office equipment, etc. and setting appointments to have them fixed.
- Ordering any office equipment or supplies if needed.
- Providing service to any employee in need of help
- Make sure the front desk area is always neat and clean.

**Marketing the School**:
Execute lead generation systems provided in monthly marketing plan, advertising and promotions.

**Management Manual**:
Follow and complete daily task and business statistics tracking in the Management Manual.

**New Enrollments / Upgrade Responsibilities**:

- Accomplishing new membership monthly goals
- Accomplishing upgrade goals for all upgrade programs

**Selling Program Packages**:

- Accomplish membership and equipment package r