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Resource Coordinator

3 months ago

Chandler, United States Eaton Full time

Eaton’s ES AMER ESS division is currently seeking a Resource Coordinator.

The expected annual salary range for this role is $63749.97 - $93499.96 a year.

**What you’ll do**:

- Eaton’s Engineering Service & Systems division wants to help you fuel your career Eaton has the largest and most experienced team of field services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about today’s cutting edge technology and engineering techniques. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.
- The Power Distribution Systems organization offers career opportunities at a variety of levels representing increased scope and responsibility within the organization.
- **In this position you will;**
- Schedule and organize field service manpower for all customer jobs within the district
- Acknowledge all purchase orders, obtain proper insurance certificates and assure that terms and conditions are presented to customer.
- Reconcile all purchase orders with the in-house negotiations to assure matching between promises and expectations.
- Open orders on system to gather, track and reconcile costs associated with jobs.
- Issue purchase orders via Oracle Purchasing System.
- Maintain test equipment and arrange for calibration of equipment.
- Accurately reconcile and invoice orders via Oracle Project Costing system.
- Complete various office administration responsibilities as required.
- Monitor overtime of the productive workforce and reconcile the overtime with the signed time slips from the customer or from the job cost inventory system.
- Field emergency customer calls to gather critical information and pass it on to appropriate party for action
- Maintain, track and control job costs to achieve the best ratio compared to the actual selling price.
- Organize/obtain necessary materials and proper test equipment based on job requirements.
- Keep sales engineers abreast of potential problems and opportunities with the customer, unless other terms have been negotiated.
- Build positive relationships with customers and facilitate process to get customer issues resolved expeditiously
- Successfully interact with internal Eaton manufacturing plant personnel, legal, contracts, sales and suppliers to schedule and obtain necessary resources and information

**Qualifications**:
**Basic Qualifications**
- Associate’s degree or equivalent military training
- Must be legally authorized to work in the United States without company sponsorship now or in the future

**Preferred Qualifications**:

- Bachelor’s Degree - preferably in business, management, finance or accounting
- Three to five years experience with cost accounting and general business experience/background
- Knowledge of power distribution, control products, as well as field service practices and procedures, employee relations and quality programs

LI-CM1**Skills**:
**POSITION CRITERIA**:

- Excellent interpersonal and communication skills
- Strong analytical skills
- Strong computer skills
- Must be able to influence upwards and across teams/functions
- Handles pressures well.
- Knowledgeable in order entry and time entry software systems Must leverage resources and relationships within the division, other Eaton Electrical business units, and customers in order to achieve success
- Ability to develop and execute tactical and strategic plans to support the DOC’s goals.
- Ability to build positive relationships with customers and facilitate process to get customer issues resolved expeditiously
- Ability to successfully interact with internal Eaton manufacturing plant personnel and suppliers to schedule and obtain necessary resources
- Ability to understand profit and loss statements including margins, costing, sales, materials, labor, inventory, absorption
- Ability to complete all tasks with limited involvement and direction from DOC Manager** For positions that involve gaining access to customer sites to perform job duties, you must include this statement on drug testing: Submit to periodic customer required background and drug screenings.

**JOB/PROJECT SCOPE AND WORKING CONDITIONS**:

- Support Field Service team of ~10 employees
- Support average DOC size of $5M+

**LOMINGER COMPETENCIES**
- Business Acumen
- Customer Focus
- Problem Solving
- Action Oriented
- Composure
- Planning
- Process Management
- Time Management
- Comm