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School Technology Support Technician
4 months ago
**Lifeline Education Charter School**
**School Technology Technician**
**Job title**:School Technology Support Technician
**Reports to**:Human Resources Director
**Wage/Hour Status Type of position: Hours per week**
Non-Exempt Part time 25 hours per week
$19.50 - $20.57 Monday - Friday (8:00am - 1:30pm)
**General Description**:
Under the direction of the respective Human Resources Director or designee, the **School Technology Technician**
Work hours are 8:00am - 1:30pm, Monday-Friday (although these hours may vary and may require occasional evening and weekend work based on organizational needs). Minimal or no travel required, other than visits to other local school sites or the Business Office (as needed).
- Perform remote and on-site analysis, diagnosis, and resolution of desktop tickets for end users.
- Provides general support for classroom computing devices, multimedia projectors, Chromebooks, iPads, document camera, SmartBoards, printers, etc., by troubleshooting issues, and helping users with basic instructions on the use of these devices and escalates to IT Consultant if necessary.
- Provide high quality technology support and customer service to school staff
- Provide prompt and detailed updates to tickets documenting progress and work completed
- Prepare and deploy new systems for end-users and students; troubleshoot staff and student laptops and related hardware and software
- Upgrade and reimage existing systems and transition users to new laptops
- Help manage school technology infrastructure by implementing good lab, classroom, and server room management practices
- Assist the Regional Manager with regional technology projects
- Work with system and network administrators to support efficient operation of school technology infrastructure
- Work with technology procurement team to recommend technology solutions to teachers and principals
- Build and maintain positive relationships and customer service experiences with school staff
- Provides support in accessing supplemental instructional software including but not limited to, Google
Classroom, Zoom, Carnegie Learning, iReady, Plato, etc.
- Assist parents, students and families both in person and remotely with issues related to technology and school issued devices.
- Provides school support for managing computer labs and carts, by regularly inventorying equipment, and making sure devices are in working order and software is up to date.
- Responds to school-wide information systems work orders and staff related questions.
- Other duties as assigned.
**Qualifications**:
- High School Diploma or equivalent; BA degree preferred.
**Special Knowledge/Skills**:
- Excellent technical knowledge of Microsoft Windows, Office and PC laptop components; working technical knowledge of Microsoft Server Products and Microsoft Active Directory; working technical knowledge of
MacOS and iOS a plus
- Able to troubleshoot and resolve basic desktop support issues with limited supervision;
- Effective in diagnosing more complex desktop problems
- Able to troubleshoot hardware and software problems on a wide range of school technology including: PC and Mac laptops, Chromebooks, PC desktops, projectors, printers, document cameras, smartboards, iPads,
Apple TV’s, phone systems, etc.
- Fast learner and effective in problem-solving unfamiliar technology
- Works well independently and as part of a team; Able to effectively prioritize and multitask
- Strong customer-service orientation and ability to provide excellent service to all customers; enjoys supporting teachers and understands the support needs of a school environment
- Willingness and ability to travel by car to school sites and offices, as well as occasional trips to storage and store locations.
- Willingness and ability to work flexible hours (nights and weekends) when necessary
- Ability to enter information into database and other clerical and record keeping duties
- Service desk management;
- Following certifications preferred, but not required: CompTIA A+
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.
This job primarily operates on a school site and in an office, and utilizes typical office equipment (computers, phones, photocopiers, etc.). Physical demands include positioning to lift (should be able to lift or move up to 10 pounds to waist high). While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to sit and stoop, kneel, bend, crouch, or crawl. Generally, the job is 60% Stationary and 40% moving/traversing. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, d
