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Program Coordinator

3 months ago

Queens, United States Acacia Network Full time

**POSITION OVERVIEW**:
Under the supervision of the Deputy Administrator, the **Regional Director/Program Coordinator **oversees staff to ensure quality care and oversees the functions of the shelters according to DHS regulatory and accreditation requirements. The Program Coordinator serves as a key member of the leadership team to ensure top quality services for the singles and/or families transitional housing program in multiple locations throughout New York City. **The salary range is $90K - 100K/Year**

**RESPONSIBILITIES**:

- Responsible for overseeing all aspects of operation at multiple locations - service delivery, compliance to contracts, targets _(case management, employment, housing placements, medical and chart compliance, recreational activities, security, maintenance, food service if applicable, etc.)._
- Provide leadership, guidance, direction, and supervision to all staff to ensure accurate and timely completion of deliverables, targets and benchmarks.
- Interview, hire, supervise, and set up training to program personnel to reach program goals.
- Conduct performance evaluations, disciplinary actions, resignations, and terminations.
- Monitor and maintain the fiscal condition of the program.
- Develop program content to address clients' needs related to ADL, Time Management, Critical Thinking, shelter rules and regulations.
- Ensure and maintain all regulatory agency _(i.e.Dept. of Health, OTDA, DHS, Coalition for the Homeless) _standards are in compliance _(related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.)._
- Understand all aspects of contract requirements and communicate this understanding to staff.
- Responsible for the overall administration, food service, procurement of equipment and supplies for program and staff at assigned locations.
- Plan, interpret all policies and procedures for staff; ensure implementation of all policies and procedures.
- Plan and organize program activities to maximize program contract's goals and performance targets as outlined.
- Plan, coordinate and facilitate social/peer support, ADL events and recreational activities.
- Communicate with peers at other Acacia Network Shelters on issues related to client progress and best practices.
- Facilitate interdepartmental communication and conduct regular staff/departmental meetings.
- Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff.
- Ensure accurate and timely reporting and statistical information for both Acacia Network management and regulatory agencies.
- Review the analysis of program and demographic client data to make programmatic improvements.
- Monitor Food vendors and/or sub-contractors to ensure appropriate service deliveries and quality.
- Connect with community leaders to build connections, gain support and troubleshoot issues/concerns.
- Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients _(i.e.address and investigate client complaints)._
- Organize onsite and offsite training opportunities for professional development of staff.
- Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
- Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols.
- Provide assistance and follow-up in regards to critical incidents with clients.
- Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.).
- Serve as the Incident Commander for the entire portfolio.
- Review all times sheets for accuracy and fiscal responsibility.
- Tasks may be modified, expanded and/or assigned over time.

**EDUCATION AND REQUIRMENTS**:

- ** Bachelor Degree in Social Work or related field required** _(Master Degree in Social Work, preferred/Valid New York State LMSW, LCSW, or LMHC preferred)_
- ** 7+ years of experience with homeless population or special needs population AND experience with families with children **_highly_**_ **desired**_ _(mental illness, substance abuse, HIV, etc. )_
- ** 5+ years must be in a managerial position**:

- ** Must be on call 24/7**:

- ** Able to travel to 4 different boroughs in a given day**:

- Familiarity with **_DHS, OTDA, Coalition for the Homeless_**_ plus_**:

- Comfortable using a computer as a main work tool; **_knowledge/experience using CARES system as plus_**:

- Experience in staff training and development
- Experience supervising high level staff
- Experience supervising staff in multiple locations
- Strong leadership, excellent organizational and communication skills
- Ability to work on a strong team of professionals in a culturally diverse environment
- Ability to multitask and to work and function under pressure

*Aca