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Cpeo Guest Services, Ticketing,
4 months ago
Payroll Title:
- EVENTS SPEC 3
- Department:
- Campus Perform & Events Office
- Hiring Pay Scale
- $68,100 - $74,000 / Year
- Worksite:
- Campus
- Appointment Type:
- Career
- Appointment Percent:
- 100%
- Union:
- Uncovered
- Total Openings:
- 1
- Work Schedule:
- Variable, 8 hrs/day, Mon-Fri**#130283 CPEO Guest Services, Ticketing, & Event Manager***:Filing Deadline: Wed 6/19/2024**
**UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.**
**DESCRIPTION**:
Reporting to the Artistic Planning and Outreach Director of the Campus Performances & Events Office, the CPEO Guest Services, Ticketing, & Event Manager uses skills as a seasoned, experienced professional, to provide comprehensive coordination and management oversight of ticketing and front of house operations for performances and. events.
This role will be responsible for supporting a team of events and operational staff, primarily focused on performances and events produced by the Campus Performances and Events Office as well as rental events at venues managed by the Campus Performances and Events Office. Those venues include the Epstein Family Amphitheater (2,300 Capacity) and the Loft (225 Capacity).
With a capacity of 2,300, the Epstein Family Amphitheater is designed to provide diverse programming and to create engagement opportunities for UC San Diego students and the San Diego community at large. The open-air amphitheater will showcases performing arts, featuring local and international talent, as well as student, campus and community events. When not actively programmed, the space will serve as an informal gathering place and open park. The Loft is a flexible configuration indoor venue with both seated and standing layouts for a variety of events and includes a restaurant and bar partner.
This role will work closely with the Associate Director of CPEO, the CPEO Associate Marketing Director, the Triton Box Office, and the Advancement Department. The CPEO Guest Services Manager provides comprehensive planning, coordination, and management support with a specific focus on ticketing and audience experience for performances and events. This position will focus on supporting event planning and logistics that impact the guests and attendee experiences from ticket inquiry and ticket purchase through post-show follow-up. This role will help design, oversee, and execute the on-sale process for the annual CPEO presenting season, manage the annual ArtPower subscription process, build ticketing plans for individual events and rentals, work within the campus ticketing system to ensure timely on-sales, provide timely and professional customer service, and troubleshoot ticketing challenges. CPEO Guest Services Manger will provide regular ticketing reports, reconciliations, and support annual assessment processes. This role will work with venue operations staff and partners to ensure effective wayfinding, signage, ushers, and safe crowd management plans are implemented for events.
In addition to supporting guest experiences and box office related duties, the CPEO Guest Services Manager will support student organizations, campus departments, and clients in producing events at the EFA and the Loft. Responsibilities include identifying and coordinating of event logistics ranging from security, parking, box office, event portering services, usher calls, set up, and tear down of events. The CPEO Guest Services Manager will be involved in the managing of concession vendors, marketing efforts, and supporting front of house operations.
**QUALIFICATIONS**:
- Bachelors' degree in related area and / or equivalent experience / training.
- Ability to work on various ticketing platforms (such as Paciolan, Audience View, Ticketmaster) to effectively build and manage ticketing maps, on sale pages, assign complimentary tickets, reseat patrons, and process transactions.
- Experience and knowledge in a university and/or performing arts box office working with ticketing platforms, sales, customer service, and client services.
- Thorough knowledge and understanding of concepts, principles and practices of event planning and public relations, including event design, organization and production.
- Highly developed interpersonal communication skills including political acumen and social perceptiveness. Excellent verbal and written communication skills to effectively communicate with diverse populations with competing priorities.
- Knowledge of crowd management, crowd safety protocols, security and emergency procedures related to small, medium and large scale gatherings.
- Demonstrated ability to hire, train, and manage student employees.
- Highly developed judgment, decision-making and problem recognition / avoidance / resolution skills, inclu
