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Customer Service Representative

3 months ago

Andover, United States ACS Group Full time

Answer all incoming calls with a positive up-beat attitude, providing the best possible customer service to both internal and external customers.
- Accurately enter all received orders and communicate any exceptions to customers.
- Master the Syspro operating system to enter orders, retrieve customer history, stock status and sales order status.
- Process Return Material Authorizations and Credits.
- Maintain account relationships with key decision-makers at dealer accounts.
- Create and assemble marketing materials for Sales Representatives
- Proof/edit documents as assigned.

**Qualifications & Experience**:

- Experience in a customer service role.
- Strong communication skills.
- Retail Industry experience is a plus

**Job Type**: Contract

Pay: $18.93 - $20.00 per hour

Expected hours: 40 per week

Shift:

- Day shift
- Morning shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Andover, MA 01810 (preferred)

Ability to Relocate:

- Andover, MA 01810: Relocate before starting work (required)

Work Location: In person