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Air Operations Agent

3 months ago

Westlake Village, United States Pleasant Holidays Full time

$1,000 Retention Award

Pleasant Holidays, one of the largest travel wholesalers in the United States specializing in vacation travel to the Hawaiian Islands, Caribbean, Central & South America, Europe, Mexico, Middle East, South Africa, South Pacific (Australia, Cook Islands, Fiji, New Zealand & Tahiti), Asia, the United States & Canada, and cruise vacations worldwide, is seeking an Air Operations Agent.

Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving AAA Members for more than 100 years.

**Primary Duties**:
Oversee all passenger name records built in Apollo and in airline websites to ensure highest level of accuracy and customer service.

Solve all Passenger Name Record (PNR) problems for passengers and internal customers for best flights and to ensure ticketing via Apollo and Atlas.

Direct liaison for Pleasant Holidays and Airline Group Desk.

Load train, ferry and any miscellaneous block transportation for our International destinations.

**Secondary Duties**:
Produce daily/weekly reports.

Produce departmental procedures.

Perform other duties as assigned.

**Prerequisites**:
Looking for a self-starter that requires little supervision with a positive attitude that is detail oriented, flexible and a team player.

Knowledge in Apollo and Microsoft programs such as Excel, Word and Access are preferred.

**Location**: Westlake Village, M-F: Hours vary between 7:30 am - 5:30 pm, 1 hour lunch

The starting pay range for this position is $17.00 - $20.00 per hour.
External hires receive $1,000 retention award payout; paid at one
- year of service.

**Benefits to working at Pleasant Holidays**:

- Medical (with prescription)
- Vision
- Dental
- Flexible Spending Accounts
- Paid Time Off for Holidays, Vacation, and Illness
- Company paid Life Insurance
- Long Term Disability
- 401(k) Plan
- AFLAC Plans

Pleasant Holidays is one of the largest travel wholesalers in the United States, specializing in vacation travel to the Hawaiian Islands, Caribbean, Central America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan, the United States & Canada, and cruise vacations worldwide. Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving 17 million AAA Members across 21 states.

Pleasant Holidays is an Equal Opportunity Employer

Pleasant Holidays will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws