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Front Desk Hotel
4 months ago
The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.
**QUALIFICATIONS**:
- At least 1 year of progressive experience in a hotel or a related field required.
- High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must be able to work independently and with mínimal supervision.
- Knowledge of basic accounting principles.
- Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
- Must be proficient in Windows operating systems company approved spreadsheets and word processing.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must be able to work in a self-managed environment.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must maintain composure and objectivity under pressure.
**RESPONSIBILITIES**:
- Approach all encounters with guests and associates in a friendly service-oriented manner.
- Maintain regular attendance in compliance with Hotel standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Initiate and complete the End of Day process.
- Complete the Night Audit checklist for computer procedures daily.
- Maintain cashiering responsibilities as per Front Office procedures.
- Maintain Front Office computer system operation according to Hotel standards.
- Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
- Follow up to ensure periodic checks by the Security Guards are made of building and guest corridors to ensure all areas are locked and secured.
- Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
- Follow safety and emergency procedures according to Hotel standards.
- Maintain proper record keeping (i.e. log books etc.) according to Hotel standards.
- Maintain radio contact with other associates during entire shift.
- Have a working knowledge of security procedures.
- Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
- Train any new Night Auditors as requested by management.
- Run morning reports according to Hotel procedures.
- Handle items for Lost and Found according to the standard.
- Complete any reports as requested by management in a timely manner.
- Complete any miscellaneous duties as required
- As applicable to the hotel, demonstrates suggestive selling techniques and maintains a clean organized environment for guests.
- Attend meetings as required by management.
- Perform any other duties as requested by the Guest Services Manager or any other member of management.
**REQUIREMENTS**:
Welcome to the newly renovated **Holiday Inn Express Towson - Baltimore North**, situated in a quiet corner of Towson and a short drive to downtown Baltimore. Whether you are visiting **Towson, the Baltimore area**, or just passing through, relax in one of our recently updated guest rooms and suites.
Enjoy our convenient location **directly off Interstate 695** and close to** Interstate 83 and Interstate 95**. Our location is just a short 2 miles from **Towson University and Goucher College **and 5 miles from **Morgan State University, Loyola University of Maryland and Notre Dame of Maryland University**. We are also conveniently located within 3 miles of **Greater Baltimore Medical Center, University of Maryland St. Joseph Medical Center and Sheppard Pratt Health Systems**.
