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Meetings and Briefing Coordinator

2 months ago

Santa Clara, United States Bon Appetit Full time

We are hiring immediately for a full time **Meetings and Briefing Coordinator **position.
- ** Schedule**: Full time schedule; open availability is preferred, days and hours may vary. More details upon interview.
- ** Requirement**: Prior event coordinating/hospitality experience is preferred.
- ** Pay Range**: $40.00 per hour to $48.00
- _Internal Employee Referral Bonus Available_

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today

Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We’re hiring Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We’ve led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs. We cook everything from scratch using fresh, local ingredients.

**About this Role**:
In this role you will provide logístical and administrative support for the planning, preparation, meeting set up and execution of briefings held at the EBC. As the Executive Briefing Coordinator, you are responsible for creating and delivering an exceptional experience for clients, customers, executives and prospects, producing quality briefings that act as catalysts to sales, and to serve as an effective liaison to internal and external partners for briefing execution.

**About this Role**:
You will work cross-functionally with internal teams and outside vendors to ensure quality arrangements and professional service for customers and prospects visiting the Executive Briefing Center; additionally providing exceptional experiences for the visitors of the EBC and special projects.

**Responsibilities**:
**Logistics Support for Customer Briefings**:

- Act as point of contact for the briefing requestor regarding logístical requirements (catering, gifts, transportation, maps & directions)
- Communicate with Briefing Managers to ensure successful support for briefings
- Order and supervise catering
- Set up briefing rooms for customer visit
- Provide administrative support to visiting account team and customers the day of their EBC visit
- Gift and supplies inventory management
- Arrange transportation for customers when required
- Print agendas & collect surveys
- Provide reception with badge list for customer badges
- Support colleagues and staff during busy periods
- Manage “logistics-only” briefings when deemed necessary

**Responsibilities**:
**Operations Support/Administration Support**:

- Maintain positive relationship with EBC vendors to ensure quality service for the EBC
- Communicate guidelines, timelines and procedures to Briefing Managers for successful execution of logístical requirements.
- Order general supplies for EBC and provide costs to Management for budget reconciliation
- Coordinate with Places team (facilities) and IT to maintain ‘Common Areas’ (printers, flowers, damages, room conference equipment, etc )

**Responsibilities**:
**Customer Service**
- Ensure a professional / memorable visitor experience and a high standard of customer care and sales engagements for EBC guests
- Greet all guests warmly on arrival
- Respond quickly and sympathetically to any last minute customer concerns or account team requests (maps, directions, conference room A/V support, etc )
- Maintain culturally sensitivity and flexibility for international guests

**Concierge Service and Special Projects**
- Maintain current list of recommended restaurants, hotels and local attractions
- Recommend and assist Briefing Managers and Account Teams with arrangements and reservations for restaurants and local events (sporting events, sightseeing tours, etc)
- Provide the concierge presence and style of service to all guests
- Assist with special projects as needed

**Position Requirements**:

- Experience in an event coordinator role working within an events, hospitality, and / or facilities environment
- Outstanding customer service skills and orientation
- Strong written and verbal communication and interpersonal skills
- Ability to multitask and maintain professionalism at all times without supervision
- Ability to work collaboratively with cross functional team
- Previous experience of working in a fast-paced, corporate multinational environment
- Interest in customer engagement / marketing / sales strategy
- College degree in business administration, hospitality or other relevant area will be a bonus
- Second language is a plus

**Associates at Bon Appétit are offered many fantastic benefits.**

**Full-time and part-time positions offer the following benefits** to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident