Current jobs related to Patient Financial Services Representative I - Miramar - Memorial Healthcare System

  • Patient Representative Coordinator

    3 weeks ago

    Miramar, United States Sanitas Medical Center Full time

    Job DescriptionJob DescriptionSanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients...

  • Customer Service Representative

    2 weeks ago

    Miramar, Florida, United States Humana Full time

    About the RoleAs a Customer Service Representative at Humana, you will play a vital role in delivering exceptional customer experiences and supporting the well-being of our members. You will be responsible for handling inbound calls, resolving customer inquiries, and providing personalized support to ensure our members receive the best possible care.Key...

  • Customer Service Representative

    5 days ago

    Miramar, Florida, United States Humana Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Humana. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences and supporting the well-being of our members.Key ResponsibilitiesProvide personalized support to customers through various channels, including phone,...

  • Surgical Services Technician I

    3 weeks ago

    Miramar, Florida, United States Memorial Healthcare System Full time

    At Memorial Healthcare System, we are committed to enhancing the health, wellness, and overall quality of life for those who rely on our care. Our steadfast dedication to our service vision is what sets us apart and forms the cornerstone of The Memorial Experience. Overview: Your application for the Surgical Technologist position opens up a world of...

  • Member Services Representative

    3 days ago

    Miramar, United States Group 1001 Full time

    Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk...

  • Customer Service Representative

    2 months ago

    Miramar, United States ASI, inc Full time

    Job DescriptionJob DescriptionOur firm is currently seeking an energetic, outgoing, and entrepreneurial individual to join our team as a Customer Service Representative in the fast-paced, high-energy customer service and sales industry. Our firm proudly works with some of the world’s largest and most renowned brands in the telecommunication industry. We...

  • Customer Service Representative

    2 weeks ago

    Miramar, United States ASI, inc Full time

    Job DescriptionJob DescriptionOur firm is currently seeking an energetic, outgoing, and entrepreneurial individual to join our team as a Customer Service Representative in the fast-paced, high-energy customer service and sales industry. Our firm proudly works with some of the world’s largest and most renowned brands in the telecommunication industry. We...

  • Customer Service Representative

    2 weeks ago

    Miramar, Florida, United States McCalla Clarke Agency, LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at McCalla Clarke Agency, LLC. As a key member of our insurance team, you will be responsible for providing exceptional customer service to our policyholders, answering their inquiries, and resolving their issues in a timely and professional...

  • Water Service Representative

    1 week ago

    Miramar, Florida, United States CONSOLIDATED WATER GROUP, LLC Full time

    Customer Service RepresentativeCulligan, a leading provider of water treatment solutions, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, resolving issues, and providing proactive sales support to our valued...

  • Client Services Associate I

    1 week ago

    Miramar, Florida, United States Amerant Bank Full time

    About the RoleAmerant Bank is seeking a highly skilled Client Services Associate I to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our international clients, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Service: Provide personalized service to our...

  • Client Services Associate I

    3 days ago

    Miramar, Florida, United States Amerant Bank Full time

    Job SummaryAmerant Bank is seeking a highly skilled Client Services Associate I to provide exceptional customer service to our international clients. As a key member of our team, you will be responsible for delivering personalized service, ensuring regulatory compliance, and maintaining accurate documentation.Key ResponsibilitiesProvide day-to-day customer...

  • Entry Level Customer Service Representative

    2 months ago

    Miramar, United States Divergent Marketing Solutions Full time

    Job DescriptionJob DescriptionWe are seeking an Entry Level Customer Service Representative to join our team! The Entry Level Customer Service Representative will be responsible for helping customers by providing product and service information, resolving technical issues and a part of a full sales cycles. Bilingual abilities are a major plus for the role...

  • Customer Service Representative

    5 days ago

    Miramar, Florida, United States CONSOLIDATED WATER GROUP, LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Consolidated Water Group, LLC. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide proactive sales support to assigned...

  • Life Safety Service Representative III

    4 weeks ago

    Miramar, United States Johnson Controls International Full time

    Build your best future with the Johnson Controls team  As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...

  • Life Safety Service Representative III

    2 months ago

    Miramar, United States Johnson Controls International Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • Life Safety Service Representative III

    2 months ago

    Miramar, United States Johnson Controls International Full time

    Job DescriptionBuild your best future with the Johnson Controls team  As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of...

  • Telecommunications Customer Service Representative

    3 months ago

    Miramar, United States SSM Essentail Firm Full time

    WE ARE HIRING! South Shore Marketing is looking to fill both full time and part time positions within our Telecommunications Customer Service Representative team. The Telecommunications Customer Service Representative will bring their outstanding customer service and sales skills to a whole new level. They will take their prior knowledge and skills to be...

  • Bilingual Customer Service Representative

    17 hours ago

    Miramar, Florida, United States TEKsystems Full time

    About the RoleWe are seeking a highly skilled Bilingual Member Services Specialist to join our team at TEKsystems. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients via phone, email, and fax.Key ResponsibilitiesProvide service that meets the Service Standards defined by Tropical Financial...

  • Healthcare Claims Coordinator 2

    2 weeks ago

    Miramar, Florida, United States Vitas Healthcare Full time

    Job SummaryVitas Healthcare is seeking a skilled Healthcare Claims Coordinator 2 - Customer Service Representative to join our team. As a key member of our healthcare team, you will be responsible for handling customer inquiries, resolving claims issues, and providing exceptional customer service.ResponsibilitiesProcess and resolve customer claims in a...

  • Customer Service Representative

    2 weeks ago

    Miramar, Florida, United States CSL Plasma Full time

    Job SummaryCSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to donors, ensuring a positive and safe experience for all individuals who visit our center.Key ResponsibilitiesPrepare the autopheresis...

Patient Financial Services Representative I

4 months ago

Miramar, United States Memorial Healthcare System Full time

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

**Summary**:
The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly.

**Responsibilities**:
Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.Obtains pre-certification and authorization.Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner. May guide the patient to appropriate destination for services.May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.Explains polices including all regulatory and financial consent forms; secures all required signatures.Collects patient out-of-pocket responsibility per collection guidelines. Provides patient estimates as requested. Prepares and balances a daily deposit of all payment collections.May schedule walk-in appointments for services offered.May confirm physician and prescription orders ensuring accuracy.Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active. Determines correct insurance filing order, if multiple insurance coverages are effective for that service.

**Competencies**:
ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK

**Education and Certification Requirements**:
High School Diploma or Equivalent (required)

**Additional Job Information**:
Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with mínimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively.Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.Other Information: In Memorial Physician Group (specialty practices), additional responsibilities include: (1) obtain specialty authorizations (2) authorization denial and peer to peer process (3) patient care navigation ex: surgical and procedural coordination and scheduling for patient specific populations (4) handle all incoming calls and physician and hospital back line (5) obtain and confirm referralsIn the Hospital, additional responsibilities include: (1) Upon validation of patient identity, place identification band on patient (2) obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting (3) obtain authorizations for walk-in appointments (4) determine when financial assistance is needed.In Memorial Primary Care, additional responsibilities include: (1) MIH-MPC program patient referral, payment collection and eligibility scheduling (2) process referral work-ques and same day access requests (3) work with Patient Access Center on real time patient requests (4) address prescription refill requests, patient advice requests through MyChart, and provider scheduling template.

**Working Conditions and Physical Requirements**:

- Bending and Stooping = 60%
- Climbing = 0%
- Keyboard Entry = 100%
- Kneeling = 0%
- Lifting/Carrying Patients 35 Pounds or Greater = 60%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 80%
- Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
- Lifting or Carrying > 75 lbs Non-Patient = 0%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 80%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 80%
- Pushing or Pulling > 75 lbs Non-Patient = 0%
- Reaching = 80%
- Repetitive Movement Foot/Leg = 0%
- Repetitive Movement Hand/Arm = 80%
- Running = 0%
- Sitting = 80%
- Squatting = 80%
- Standing = 80%
- Walking = 80%
- Audible Speech = 80%
- Hearing Acuity = 80%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 80%
- Distinguish Color = 0%
- Seeing - Far = 80%
- Seeing - Near = 80%
- Bio hazardous Waste = 60%
- Biological Hazards - Respiratory = 60%
- Biological Hazards - Skin or Ingestion = 60%
- Blood and/or Bodily Fluids = 60%
- Communicable Diseases and/or Pathogens = 60%
- Asbestos = 0%
- Cytotoxic Chemicals = 0%
- Dust = 0%
- Gas/Va