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Customer Service Rep

4 months ago

Landover, United States Global Standard, Inc Full time

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys interacting with people and has excellent communication skills.

**Responsibilities**:

- Analyze customer inquiries and provide appropriate solutions or responses
- Provide outstanding customer service by addressing customer concerns and resolving issues in a timely manner
- Assist customers with product information, pricing, and order status inquiries
- Process orders, returns, and exchanges accurately and efficiently
- Upsell products or services to customers when appropriate
- Maintain accurate customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Skills**:

- Strong customer service skills with the ability to handle difficult situations professionally
- Excellent verbal and written communication skills in English ( language skills are a plus)
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are highly desirable
- Sales experience is a plus
- Knowledge of phone etiquette and professional communication

**Job Types**: Full-time, Part-time

Pay: $19.75 - $25.15 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Flexible schedule
- Health insurance
- On-the-job training
- Professional development assistance

Experience level:

- 1 year
- No experience needed
- Under 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Landover, MD (required)

Ability to Relocate:

- Landover, MD: Relocate before starting work (required)

Work Location: In person