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Front Desk Agent

3 months ago

Rockford, United States Staybridge Suites Full time

Department - Front Office

Reports to - Front Office Manager

**What’s the job?** 7am-3pm Saturday and Sundays at the front desk. Part time. Also may need a fill in for 4pm-9pm or 3pm-11pm at the front desk during the week.

Your day-to-day:

- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge IHG One Rewards members and returning guests, in person or on the phone.
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
- Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day’s schedule.
- Jump into other ad-hoc duties when your colleagues need your help.

**What we need from you**:
Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.

Fluency in the local language - extra language skills would be great, but not essential.

Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers.

Flexibility - night, weekend and holiday shifts are all part of the job.

You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

Experience - ideally, you’ll have spent at least one year in a front desk or guest service position.

Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Work Location:

- One location

Work Remotely
- No

**Job Type**: Part-time

Pay: $15.00 - $17.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person