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Loan Officer Assistant

3 months ago

Reston, United States CrossCountry Mortgage, LLC. Full time

CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.

**A culture where you can grow **CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

**Position Overview**:
The Loan Officer Assistant provides support to CrossCountry Mortgage, LLC.’s (“CCM”) mortgage loan officers in their daily duties to increase loan production levels. The Loan Officer Assistant works directly with CCM customers, loan officers, and processors to ensure a positive customer experience and facilitate timely loan closings.

**Responsibilities**:

- Review mortgage loan disclosure packages and deliver them to the borrower.
- Create rate disclosure and re-disclosure packages and deliver them to the borrower.
- Review documents and entire loan files and work to prevent problems by highlighting deficiencies and then notifying the mortgage loan officer and/or loan processor.
- General clerical and phone support to loan officers and/or loan processors, as needed.
- Work with management to provide support in various stages and areas of lending and processing as needed.
- Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products.
- Deliver appraisals and/or property valuations to the borrower and retrieve proof of receipt.
- Track outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation.
- Facilitate timely loan closings by working directly with the Title Company and customer to schedule.

**Qualifications and Skills**:

- High School Diploma, General Equivalency Diploma (GED), or educational equivalent from an accredited institution.
- A minimum of 1 year of mortgage-related experience, including customer contact.
- Good communication skills.
- Ability to manage multiple tasks/projects and deadlines simultaneously.
- Previous sales support experience, preferred.
- Salesforce working experience.

**Pay Range**:

- $ 24.04-26.44/hr. Eligible for bonus on funded files.

**California residents**: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.

Pay: $24.04 - $26.44 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off

Compensation package:

- Bonus opportunities

Payment frequency:

- Paid biweekly

Schedule:

- 8 hour shift
- Monday to Friday

Work setting:

- In-person

Ability to Commute:

- Reston, VA (required)

Ability to Relocate:

- Reston, VA: Relocate before starting work (preferred)

Work Location: In person