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Spx Dispatch Support

4 months ago

South San Francisco, United States Speed Express Full time

SpeedX is seeking a highly motivated and experienced Dispatcher to join our team. As a Dispatcher, you will play a pivotal role in overseeing the inbound and outbound freight operations, specifically focusing on handling parcels for last-mile delivery. You will be responsible for managing the full life cycle of parcel delivery, ensuring efficiency, accuracy, and timely processing.
- Scheduling and dispatching DSPs and drivers to assigned routes according to predetermined induction schedules, customer needs or on-demand requests.
- Work with HR and management to assist in DSP/Driver recruitment, screening, onboarding, training, performance monitoring, and termination.
- Monitoring and relaying messages to drivers such as packages were not dropped at safe locations or other information from operations, customer experience teams, or direct supervisors.
- Monitoring and checking Driver uploaded information, such as driver app settings (phone qualities).
- Using company-provided laptops and softphones via calls or text messages to contact DSPs or drivers or recipients to verify and resolve delivery problems and complete quality delivery with accuracy.
- Delivering with drivers within company-assigned territories (routes) periodically to resolve driver delivery problems.
- Following the company delivery guide to monitor and train drivers to meet the performance standard.
- Monitoring and checking all the failed delivery packages reason is reasonable. Check with the driver for any discrepancy or wrong description.
- Providing live support during the delivery hours to drivers on exception package handling.
- Processing returned undeliverable packages from drivers in sorting center to facilitate the valid redelivery.

What you bring:

- High school diploma or equivalent (bachelor’s degree preferred)
- 2+ years’ experience in logistics, delivery operations, or a related field is a plus
- Strong communication and problem-solving skills
- Proficiency in using delivery tracking and communication tools
- Ability to work in a fast-paced, dynamic environment
- Attention to detail and excellent organizational skills
- Flexibility in work hours, including evenings and weekends as needed

What we offer: - Dental insurance - Health insurance - Vision insurance - PTO

Pay: $20.00 - $23.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- Last Mile Logistics: 1 year (preferred)
- Dispatching: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person