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Patient Care Coordinator

4 months ago

Burr Ridge, United States HarmonyCares Full time

Overview:
HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

**Our Mission** - To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

**Our Shared Vision** - Every patient deserves access to quality healthcare.

**Our Values** - The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

**Why You Should Want to Work with Us**
- Quarterly Bonuses - up to $5000 per year
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Day Time Hours (no holidays/weekends)
- Great Place to Work Certified
- Established in 11 states
- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today

**Responsibilities**:
The Patient Care Coordinator provides clinical support to HarmonyCares Medical Group patients primarily through phone encounters. They answer inbound inquiries from patients, triaging and communicating to providers with the appropriate urgency. They communicate clinical information to patients on behalf of the provider. The Patient Care Coordinator is a member of the patient’s care team, assisting with necessary care coordination efforts and proactively monitoring patients upon instruction.

**Essential Duties and Responsibilities**
- Provide medical triage, consistent with scope of practice and competency, for inbound clinical inquiries (via telephone calls and patient portal messages), including inquiries related to new / emerging medical conditions or sick calls, requests for new orders, and questions about medications
- Maintain a paneled caseload of lower acuity patients and will be responsible for tasks such as care plans and proactive outreach
- Initiate the SBAR process and utilizes appropriate triage protocols when assessing a clinical situation and providing recommendations to patients and providers
- Document all phone calls and patient interactions in the EHR promptly by utilizing standard clinical documentation guidelines as required by HarmonyCares and local, state and federal rules and regulations
- Review, transcribe, communicate and processes providers' verbal orders, as requested
- Assist with patients' medication refill requests, via telephone requests and fax requests, including checking for duplicate refill requests and preparing necessary refill information for provider to review

Qualifications:
**Required Knowledge, Skills and Experience**
- Ability to react decisively and quickly in emergencies
- Knowledge of medications effects, indications, and contraindications
- Experience with multi-tasking
- Proficiency in using electronic health records (EHR) system, call center technology, and Microsoft Office Suite
- Ability to communicate effectively with patients and their family members, and facility staff
- Knowledge of basic principles, practices and techniques in primary healthcare
- Ability to read and interpret written information, and write clearly and informatively
- Ability to speak clearly and persuasively in positive or negative situations, including listening and getting clarifications, and responding well to questions

**Preferred Knowledge, Skills and Experience**
- Active LPN/LVN license in the state where patients are located, Foreign Nursing Grad, or Foreign Medical Grad
- 2 years of experience as an LPN or LVN
- Familiarity with Medicare and Medicaid insurances and programs
- Experience in Aprima (EHR)

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