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Customer Support Representative
4 months ago
In a world where everything has become digital, automatic, and immediate, we choose to focus on the power behind a smile, the value of a conversation, and the energy exchanged between people. Our mission is to help our clients build meaningful connections with local communities across the Orange County area that emphasize brand loyalty and customer satisfaction.
Our team is seeking a steadfast, strong-minded Customer Support Representative who will support our latest endeavor to work with an Essential Service Provider in the telecommunicationsindustry. In this role, you will partner cross-functionally with other department heads to support the acquisition targets. Our team strives to develop powerful data-driven strategies that positively influence customer experience and engagement.
**Daily Responsibilities As A Customer Support Representative Include**:
- Establish, cultivate, and maintain genuine, professional relationships with prospective customers in a designated community to generate new and repeat business.
- Use analytical and creative skills to drive customer loyalty, achieve targeted acquisition, and generate revenue goals.
- Utilize critical-thinking skills to evaluate the customer experience and problem-solve any arising concerns or questions.
- Maintain a deep understanding of our client's essential services and products by going through comprehensive training and attending weekly client meetings.
- Proactively identify areas of opportunity and take action to improve our onboarding and account management of new or existing customers.
- Actively attend and engage in daily meetings, conference calls, and virtual networking opportunities to enhance business acumen, build relationships with senior leadership, and cultivate dynamic brainstorming sessions.
**Knowledge & Skill Requirements For Our Customer Support Representative Role**:
- High School Diploma or equivalent is required
- Hands-on experience in a client or customer service setting is preferred
- A proven track record providing solutions, de-escalating situations and utilizing active listening skills to address customer concerns
- You are determined and value the importance of teamwork, collaboration, and growth.
- Possess an unmatched work ethic, superior interpersonal skills, and an unbreakable positive attitude
Pay: $47,000.00 - $57,000.00 per year
**Benefits**:
- 401(k)
- Paid training
Compensation package:
- Bonus opportunities
- Commission pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
