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Eligibility Worker I
4 months ago
**FILING DATE**:
**EXAM NUMBER**
- T9178D
**TYPE OF RECRUITMENT**
OPEN COMPETITIVE JOB OPPORTUNITY
**WITHHOLD INFORMATION**:
**Out-of-class experience will not be accepted.**
**DEFINITION**:
Under close supervision, makes initial and continuing eligibility determinations for grants and public assistance programs' applicants and participants.
**CLASSIFICATION STANDARDS**:
This is the entry-level trainee class and positions of this class report to an Eligibility Supervisor. Eligibility Worker I distinguishes from the Eligibility Worker II class in that the latter class is a journey-level class and Eligibility Worker I receives on-the-job and classroom training. On-the-job and classroom training includes practical experience in interviewing public assistance applicants or participants to determine initial or continuing eligibility for public assistance grants and programs, and identifying problems requiring referral to social services staff.
Upon completion of the one-year probationary period, incumbents are expected to be able to demonstrate the acquired knowledge and abilities necessary for advancement to the Eligibility Worker II class. Incumbents must be able to exercise interviewing and record-keeping techniques; to gather, record and evaluate client data; to understand and follow written instructions; to make arithmetic computations; and deal effectively with the public.
**Essential Job Functions**:
- Explains to participants, individuals from County and outside agencies, and the general public a variety of information (e.g., legal rights and responsibilities, types of public assistance, requirements of a public assistance program, etc.) by orally conveying critical information clearly and concisely or providing written information (e.g., instructions and pamphlets, etc.) to ensure that the participants are properly informed about their eligibility and benefits and that any information provided or received is complete and accurate according to the requirements of the public assistance program.
- Enters, verifies, and corrects numerical and textual data to ensure the correctness and accuracy of a client's information by operating several computerized systems, reviewing computer-generated documents and forms, organizes caseload so that necessary case records and documents are processed and updated within specific time limits while following department policy and procedures.
- Documents information received and actions taken (e.g., determinations, referrals and requests made, agreements reached, supplementary comments, court order, etc.) by maintaining hardcopy data using a manual filing system and electronic data using various computerized systems [e.g., CA Statewide Automated Welfare Systems (CalSaws), CSW/CMS, etc.] in order to comply with the requirements of the public assistance programs.
- Identifies a client's need for other social services, provides a client pertinent information, and refers a client to various agencies and community resources in order to provide the individual the most appropriate public assistance.
- Performs office related tasks as assigned (e.g., sorting and sending mail, filing, scanning, uploading documenting, faxing, etc.).
**Requirements**:
**MINIMUM REQUIREMENTS**:
**Option I**:
- Completion of 60 semester units or 90 quarter units of work in an accredited college.
**-OR-**
**Option II**:
Two years of clerical experience.
**SPECIAL REQUIREMENT INFORMATION**:
**In order to receive credit** for Completion of 60 semester units or 90 quarter units of work in an accredited college, **you must submit a legible copy of your **official transcripts** **from the accredited institution,** **at the time of filing or within 15 calendar days of the dat**e of filing.**
Clerical experience is defined as performing daily office duties, such as data entry, answering phone calls, as well as sorting and filing documents.
**
LICENSE**:
A valid California Class "C" Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
**PHYSICAL CLASS II - Light**:This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
**Additional Information**:
**EXAMINATION CONTENTS**:
This examination will consist of a multiple choice test weighted 100% measuring Verbal Ability, Numerical Calculation, Customer Focus, Learning Potential, and Responsibility.
These assessments fall under Civil Service Rule 7.19, which means you are not able to review the questions or your responses once you have completed the assessment.
**Applicants must achieve a passing score of 70% or higher on the written exam in order to be placed on the eligible list.**
**TRANSFER OF TEST COMPONENTS**:
**Applicants who have taken identical components recently for other exams may
