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Sales & Front Desk Associate

4 months ago

Melbourne, United States Scenthound Melbourne Full time

**About Us**

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts Our membership-based business model allows dogs to receive routine hygiene and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.

**About the Position**

Want to be part of the **#nextbigthing**? _**Join our Melbourne Pack**_ - We are one company, one team, with one mission. We trust, respect, and support one another.

The **Sales & Front Desk Associate** is a fundamental position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

**Benefits and Perks**
- Competitive hourly base pay, plus participation in tip pool
- Merit-based pay increases
- Career growth path to other leadership positions
- Complimentary service membership

**Sales & Front Desk Associate position requires**
- Sales experience and confidence (membership sales are highly valued)
- Customer service experience (retail, restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness
- Reliable transportation
- Willingness to work in a smoke-free environment
- Open to work weekends

**Who We Are Looking For**

We are searching for a goal-oriented team member who has a passion for sales and customer service A successful **Sales & Front Desk Associate** is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover We are looking for a motived team member who wants to advance their career through our training path to become a Scenthound Assistant Manager

**Tasks**
- Drive membership sales through health and wellness education
- Provide an exceptional In-store and/or on-the-phone experience.
- The ability to manage the CRM (Customer Relationship Management)
- Be the primary voice of Scenthound when interacting with Customers and Members
- Be highly engaged with customers during drop offs and pickups.
- Educate dog parents about dog health and wellness resulting in membership sales and add-on services.
- Drive key performance indicators - average ticket price and rebook ratio - through memberships, service add-ons, and retail sales.
- Develop membership leads; Follow up with potential members over the phone.
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer - responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices
- Perform other tasks and duties as assigned by the Scenter Manager

**Skills and Abilities**
- Confidence in selling services and products
- Ability to connect with customers (both canine and human) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards

Pay: $14.00 - $18.00 per hour

Expected hours: 40 per week

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Ability to Relocate:

- Melbourne, FL 32935: Relocate before starting work (required)

Work Location: In person