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Patient Care Coordinator
4 months ago
Epiphany Medspa & Wellness is looking for patient care representative to perform all aspects of the position with precision and excellence, from Call Management, Check-in and Checkout and beyond. Our objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate. One must oversee the Guest Relations area and maintain the Med Spa to assure a beautiful presentation and profitability, and to maximize and achieve department and individual revenue targets.
- Position Activities and Responsibilities:_
- Displays masterful knowledge of Med Spa experiences and service menu
- Able to maneuver through the software program quickly and effectively
- Accurately enters point of sale data
- Efficient at making reservations, check-in and check-out
- Efficient at signing up guests for rewards/membership programs
- Assists with inventory management and other organizational tasks
- Promotes Med Spa services and gift cards, advises on gift selection, maintains accurate gift card sales data
- Provides gracious Med Spa tours to visitors that lead to sales
- Maintains a beautiful physical environment within the front desk and lobby
- Great at phone management
- Greets and checks guests in and out
- Facilitates effective workflow for technical team
- Maintains a polished and professional image
- Assists other support team members when asked
- Attends all in-house training and commits to outside continuing education
- Attends and participates in all general and team meetings
- Participates in all aspects of marketing/special events planning and execution
- Professional guest communication
- Able to handle unsatisfied guests
- Asks for reviews and testimonials
- Informs team members of cross-marketing opportunities
- Treats all team members professionally
- Desired Qualifications:_
- Experience in front line guest service (Hospitality and Retail highly desired)
- Must have Medical License
- Computer skills and aptitude for mastering Med Spa/Spa software
- Good selling abilities
- Professional image with gracious, warm, and genuine personality
- Good organizational skills and follow-through
- Able to multi-task and improvise on the spur of the moment Behavioral Characteristics
- Strong guest service orientation
- Cheerful, upbeat personality
- Enjoys team environment and interaction with co
- workers
- Excellent communication skills
- Flexible and cooperative
- Good sense of time management
- Self-motivated, driven and passionate about Med Spa
- Seeks out knowledge and enjoys learning, strives for professional growth
- Abilities:_
- Knowledge and good skills in Med Spa/Spa equipment/machinery: Phone, fax machine, computer, copy machine, inventory tracking equipment, credit card machines
- Performance Measures & Expectations_
- Guest check-in process
- Guest check-out
- Call management - success rate
- Correctly and flawlessly implements the Med Spa program
- Professional team communication
- Strong contribution to the team and Med Spa
- Work ethics
**Job Type**: Part-time
Pay: $16.00 - $21.00 per hour
Expected hours: 20 - 26 per week
**Benefits**:
- Employee discount
- Employee mentoring program
- On-the-job training
- Paid training
- Professional development assistance
Healthcare setting:
- Med spa
Schedule:
- 4 hour shift
- 8 hour shift
- Rotating weekends
Work Location: In person
