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Director of Mobile Services

4 months ago

Baltimore, United States Baltimore Crisis Response, INC Full time

**Job Title: Director of Mobile Services**

**Position Type: Full-Time Salaried**

**Shift: 8am to 4pm Eastern Time**

**Locations: Dundalk and Towson, MD**

**Supervision**:This position reports to the Director of Call Center and System Coordination and works closely with the Medical Director, Nurse Coordinator and Director of Clinical Services and Residential Programming

**Job Scope**:
The primary goal of the position is to provide general clinical and administrative oversight of the Mobile response teams and to ensure the continuity of care for clients from the 988 Regional Call Center and other referral sources to initial clinical assessment, evaluation, crisis stabilization, disposition, and possible admission to the hospital emergency department, BCRI’s crisis residential unit, medical withdrawal management residential unit, other community services (residential, out-patient, etc.), or in-home services.

To achieve this goal, the following duties are expected:

- Oversees all aspects of the Mobile Response Services. Mobile response services operates 24/7/365 in Baltimore City and Baltimore County.
- Coordinates with Call Center and Nursing/Clinical staff to ensure a quick response to mobile response referrals.
- Provides leadership to all staff within the Mobile response Department. Conduct supervision with direct reports and ensure that all staff have regular supervision from their immediate supervisor.
- Ensure all staff who provide Mobile crisis/response services have bi-annual and annual performance evaluation.
- Be available on-call.
- Creates, maintains, adheres, and updates quality improvement plans for the Mobile Services Department.
- Maintains Mobile Crisis Service compliance with all state rules, laws and regulations, and ensure compliance with accreditation standards for mobile response services, outpatient mental health, and other services as appropriate.
- Work closely with the Central Maryland Crisis System collaborative for coordination of services.
- Develop and maintain healthy relationships with community partners to include hospitals, outpatient mental health clinics and other referral sources.
- Ensure compliance with Greater Baltimore Regional Crisis Standards.
- Maintains regular communication about clinical and administrative operations with the Director of Call Center and System Coordination, The Director of Clinical Services and Residential Programming, Nursing Director, Medical Director, and the Executive Director.
- Maintains and update programmatic policies and procedures.
- Monitors and tracks clinical documentation, service trends and makes recommendations regarding service improvements (submitting BHSB and BHA reports in a timely manner to the CFO, Director of Call center and system coordination and the Clinical Director for Residential Programming, and Utilization Review Staff).
- Oversees and participates in recruiting, hiring and training of new staff.
- Oversees and ensure training requirements for all staff.
- Approves staff timesheets.
- Oversee and participates in community activities related to mobile response such as educational activities and public relation activities, critical incident de-briefings and community outreach to referral sources, as needed.
- Interfaces with the ASO Optum regarding authorizations for service and troubleshooting with BCRI utilization review staff claims issues that arise.
- Maintains a healthy working relationship with the local and regional behavioral health authorities. Work closely to resolve service delivery and policy/procedural issues.
- Participates in system enhancements for software. Ensure all staff have adequate equipment to perform job expectations.
- Manage, tack and report our on-data metrics.
- Provides Crisis Intervention Trainings for Baltimore City Police Department
- Participates in Critical Incident and community debriefings.
- General outreach activities
- Oversee and participates in the process for extreme risk protective orders.
- Other duties as required by the management team.

**Experience**:Extensive experience working with behavioral health clients in acute crisis. Two years of management experience in community mental health required.

**Preferred Experience**: At least seven (7) years of experience working within the behavioral health services system and five (5) years of experience managing administrative and clinical staff performing direct services and providing supervision to others.

**Physical Demands**:Moderate walking, standing, climbing stairs and sitting required. Moderate lifting up to 20 lbs.

**Working Conditions**:Works generally in well-lighted and ventilated office environment with standard office supplies and/or equipment (desk, chairs, telephone, computers). Also, works in the Baltimore City community with the MCT, may be required to work flexible hours to achieve position objectives.

**Hazards**: Potential exposure to highly charged stressful, and emotional situations; potential