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Part Time Automotive Customer Service Specialist Ii

3 months ago

Morgantown, United States Cox Automotive Full time

**Responsibilities**:

- Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
- Review and update condition report; approve and audit vehicle repair report.
- Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
- Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
- Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
- In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
- Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
- Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.

**Qualifications**:

- High School Diploma/GED and 3 years’ experience in a related field.
- OR 5 years’ experience in a related field.
- Safe drivers needed; valid driver’s license required.
- Ability to drive vehicles with standard and automatic transmission.
- Effective communication and organization skills required.
- Commitment to providing excellent customer service essential.
- Prior experience in vehicle reconditioning, general auto body knowledge, etc. preferred.
- Satisfactory computer skills and the ability to utilize a handheld portable terminal preferred.
- Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat and climb.

**Work Environment**:

- This is an outdoor role, meaning exposure to weather elements is to be expected.

**Job Types**: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 per week

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year
- 2 years
- No experience needed
- Under 1 year

Shift:

- 4 hour shift
- Morning shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Work Location: In person