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Front Office Agent

3 months ago

Beverly Hills, United States Maybourne Beverly Hills Hotel Full time

Front Office Agent

**Job Overview**

**Summary of Position**

The Front Desk Agent for Maybourne Beverly Hills is responsible for interacting one on one with guests and delivering 5-Star luxury experience while following hotel’s standards to ensure guest satisfaction. The responsibilities for the role include welcoming guests upon arrival with check-ins and ensure a seamless departure during check-outs, provide exceptional customer service in person and over the telephone, ensure appropriate billing and invoice are processed according to standards, maintain confidentiality for proper record-keeping of guest accounts, partnering with other departments to meet company goals and ensure the guests are satisfied and expectations are exceed in all outlets of the hotel, have good communication skills to clearly and concisely recover any service opportunities and ensure optimum service to guests.

**Roles and Responsibilities**
- Job duties include, although are not limited to:_
- Assist with the arrival/departure of guests ensuring all relevant information is communicated to hotel operations teams and residence is in exceptional condition
- Assist with service requests (hotel/spa/restaurant reservations etc.)
- Provide project management assistance including housekeeping scheduling, engineering/maintenance requests, and Out-of-Town instruction requests
- Manages pre-arrival communications and preferences
- Accommodating in-house guest requests, ensuring a high level of guest satisfaction
- Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
- Understanding the selling strategy for the hotel by knowing the status of room inventory and following it
- Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests
- Perform other reasonable job duties as requested by Supervisors.

**QUALIFICATIONS**:

- 2-years’ experience in a similar hotel environment
- Prior luxury hospitality experience is preferred
- Excellent interpersonal and customer service skills are required
- Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands.
- Must possess good attitude, attention to detail, and ability to work well under pressure

**PHYSICAL REQUIREMENTS**:

- Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
- Stand or walk for an extended period or for an entire work shift

**How you Demonstrate your Talent**

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.
- Go the **EXTRA** mile in our efforts
- Be **RESPECTFUL** to our guests and colleagues
- Deliver service in a **CARING** fashion
- Be **OUTSTANDING**:

- Express your own personality - Create your **LEGACY**:

- Be your **NATURAL SELF** - Be genuine and sincere with the guest and colleagues

**Who you would be working for**

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills - six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

**COMPANY BENEFITS**:

- Medical/Dental/Vision Insurance
- Company matched 401(k) plan
- Company matched Health Savings Plan
- Flexible Spending
- Paid Holidays
- Paid Time Off
- Paid Sick Leave
- Employee Assistance Program
- Parking
- Employee Recognition Programs
- Colleague meals
- Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*