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Community Association Manager

4 months ago

Folsom, United States The Management Trust Full time

**The Management Trust**
**Position Title**: Community Association Manager
**Location**: Folsom, California
**Reporting To**: Divison Vice President Of Community Management
**Status**: Exempt, Full-Time
**Salary**: $66,500 - $75,000 DOE

**COMPANY PROFILE**:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

**EMPLOYEE OWNER POSITION PURPOSE**:
Business is conducted under the direction of the Board of Directors in accordance with California Civil Code, the Association’s Governing Documents, community management industry standards, as well as with a professional, helpful, and courteous customer experience focus. The Community Association Manager is responsible for the management of the operations, maintenance, and oversight of designated Homeowner Association(s), including, but not limited to the specific tasks as outlined below.

**JOB DUTIES AND RESPONSIBILITIES**:

- Manage the day-to-day operations and planning for the Association. Serve as primary point of contact for the Board of Directors, committees, homeowners, and vendors.
- Supervise all service areas to assure they meet the goals established by the Board for relevance, budget, and quality of service.
- With input from the Board, create standards and policies that produce efficient operation and control of information and events. Ensure all service programs are consistent with the overall mission and plan for the community.
- Carry out the policies and directives adopted by the Board. Responsible for oversight of the physical property, all service areas, and communication with the Association members.
- Compile information and paperwork for Board meeting packets, including Managers Report, agenda, previous meeting minutes, executive session items, architectural items, and violation/work order reports.
- Attend Board and committee meetings as needed and required by the Service Description.
- Follow up on Board meetings with preparation of minutes, to-do lists, correspondence, calls to homeowners and vendors, issuing work orders and violations (with administrative staff assistance).
- Review previous violations for follow up, perform monthly site reviews of property for infractions as directed by the Board. Meet with Board members, homeowners, vendors, etc. onsite as needed and prepare to-do lists.
- Perform monthly site reviews of common areas for proper operation, maintenance, and appearance. Coordinate with committee volunteers or vendors directly to arrange for, and follow up on, maintenance, repairs, and cleaning of the common areas as necessary.
- Assist in preparation of annual budget. Review and code invoices for payment, monitor cash and reserve accounts for cash flow planning for major improvements, issue check requests for reimbursement/other expenses, review budget and financial reports for reclassification of expenses and/or areas of concerns, and work with accounting staff to address Board questions and concerns.
- With administrative staff assistance, prepare hearing determination letters, architectural correspondence, violation letters/follow up, work order/maintenance correspondence, and other miscellaneous letters/memos to homeowners on behalf of the Board.
- Assist the committee, volunteers, and/or vendors if requested to obtain bids for projects and to coordinate the inspection and preparation of the reserve study update.
- Assist the volunteer(s) in monitoring vendor performance, to prepare for contract negotiations for price increases or change in scope of work, discuss and attempt to resolve complaints from homeowners.
- Contact insurance companies to renew policies, assist with preparation or distribution of Association newsletters, and research homeowner/Board inquiries.
- Other duties and special projects as assigned.

**QUALIFICATIONS**:

- High School Diploma (or equivalent)
- At least (1) year of experience as a Community Manager handling the duties and responsibilities specified above
- Certified Community Association Manager (CCAM) through California Association of Community Managers (CACM) is a big plus
- Solid knowledge of Microsoft Outlook, Excel, and Word
- Strong leadership abilities and comfort with public speaking (small and large groups)
- Conflict resolution skills
- Ability to meet deadlines and address time-sensitive issues
- Su