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Dispatcher/customer Service
4 months ago
**Introduction**: Join our dynamic team at Bay Master Appliance Services, where we pride ourselves on delivering exceptional service and satisfaction to our customers. We are currently seeking a female detail-oriented and organized Dispatcher to coordinate and manage our service operations. This pivotal role ensures that our field technicians are efficiently scheduled and dispatched, providing timely and effective service to our valued customers.
**Position Overview**: The Dispatcher will be responsible for coordinating the daily schedules and activities of our service technicians. This role requires excellent communication skills, the ability to handle multiple tasks simultaneously, and a proactive approach to problem-solving. The Dispatcher will serve as the central point of contact between customers, technicians, and the management team to ensure smooth and efficient service delivery.
**Key Responsibilities**:
- **Scheduling Appointments**: Arrange and confirm service appointments, ensuring optimal scheduling to maximize efficiency and customer satisfaction.
- **Communicating with Customers**: Handle customer inquiries, provide updates on service calls, and address any concerns or changes in scheduling.
- **Monitoring and Tracking**: Use scheduling software and GPS systems to monitor the location and status of field technicians, ensuring timely arrivals and departures.
- **Problem-Solving**: Resolve scheduling conflicts, delays, and other operational issues promptly and effectively.
- **Record Keeping**: Maintain accurate and up-to-date records of service calls, work orders, technician assignments, and customer interactions.
- **Coordination**: Liaise with the management team to report on daily operations, technician performance, and any issues that may impact service delivery.
**Qualifications**:
- High school diploma or equivalent; additional education or certifications in logistics or business administration is a plus.
- Proven experience as a dispatcher or in a similar role within a service-oriented company.
- Excellent organizational and multitasking abilities.
- Strong communication skills, both written and verbal.
- Proficiency in using scheduling software, GPS systems, and other relevant technology.
- Ability to remain calm and professional in high-pressure situations.
Pay: From $22.23 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- No weekends
- Overtime
**Experience**:
- Dispatching or Customer Service: 1 year (required)
Work Location: In person
