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Account Manager, UBER Health

4 months ago

Washington, United States Uber Full time

**About the Role**

Uber Health is expanding beyond transportation to become a one-stop shop where healthcare organizations can request any logistics care they need for their patients. We're looking for a sharp, results-oriented Account Manager to lead revenue-generating and retention initiatives across existing customers. Account Managers manage the day to day relationship of our accounts and uncover new ways to increase revenue through expanding into new departments/locations. They identify initiatives (pilots, case studies, etc.) across their book of business where Uber Health may be a fit. Account managers also present quarterly business reviews, gather customer and product feedback, and drive product adoption.

**What You'll Do**:

- Grow and retain a book of business through account expansion, upselling and cross-selling, and building strong relationships while exceeding revenue goal
- Work cross-functionally to drive efficiencies throughout the account lifecycle
- Identify and build a pipeline of expansion opportunities within your book of business
- Derive qualitative and quantitative insights, leveraging direct customer stories, feedback and data trends
- Make informed recommendations to product, sales, marketing, and customer support on how to improve the customer experience across different types of accounts
- Seek to achieve operational excellence by iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes
- Work directly with customers to improve their experience with Uber Health, facilitating on-site business reviews periodically
- Responsible for negotiating renewals, amendments and expansions across book of business

**Basic Qualifications**:

- Minimum 3 years of B2B experience in a client facing function
- Bachelor's Degree required

**Perfered Qualifications**:

- Experience working against revenue driving goals
- Excellent written & verbal communication and interpersonal skills
- Proven track record of operational excellence, developing strategies to expand accounts and implementing them effectively
- Strong use of insights and confidence around data-driven decision making
- Ability to problem solve, adapt, and be resourceful as we build the Account Management organization
- Extremely proactive, self-starter with strong project management and execution skills
- #GoGetIt attitude
- Entrepreneurial spirit, this team moves fast and always operates in new spaces
- Experience working within the U.S. healthcare industry with a firm understanding of payers, providers, healthcare trends, and regulatory requirements Familiarity with and/or experience in Medicaid, Medicare Advantage, digital health, value-based care, and benefits design