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Travel Center General Manager

4 months ago

Ontario, United States TravelCenters of America Full time

There’s never been a better time to join TravelCenters of America For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.

**Job Summary**

The Site General Manager is an inspirational leader who oversees a designated travel center, where they are responsible for coaching and leading the site in operating a successful and profitable location. This individual will build and maintain a strong, dynamic leadership team by communicating a clear vision and give direction on training and development, profitability, site maintenance, safety, etc. The Site General Manager ensures we are returning every traveler to the road better than they came

**In this role, you can expect to**:

- Supervise the management team and overall operations of the designated location
- Constantly demonstrate a professional demeanor with a high level of character, honesty and integrity in conducting the business affairs of the sites; Inspire the Profit Center Managers, their management teams and all team members to do the same
- Establish and be responsible for goals to meet company objectives related to people, profit, safety, quality of service and appearance of the locations
- Coach, teach and demonstrate sound customer service principles to all team members, including direct customer contact to resolve issues when needed
- Partner with Profit Center Managers and Talent Acquisition to identify the best available management level talent, whether internal or external; Review and advise team staffing levels; Develop management team and successors
- Monitor key performance indicators to identify opportunities for improvement and clearly communicate opportunities to the District Manager and management team.
- Ensures that programs are properly implemented and maintained to ensure the safety of customers and team members.
- Assesses performance of PCMs, completes appraisals of direct reports and recommends for advancement and merit increases.
- Ensures all customer complaints are addressed promptly and develops ways to reduce or eliminate their reoccurrence. Actively solicits employee and customer input to improve location operations.
- Ensures awareness and compliance with all federal, state and local regulations that impact operations.
- Ensures accurate and timely completion and submission of reports, personnel records, time sheets, price surveys and others as directed.
- Supervises the total function of a travel center which operates multiple profit centers and which may operate 24 hours per day, 365 days per year.
- Leads management team to adequately and effectively maintain and safeguard Company property, equipment, funds and merchandise and ensure all loss prevention and audit policies are properly executed.
- Manages location operations while controlling operating expenses within established budgets.
- Leads management team and employees to understand and comply with all wage and hour obligations. Ensures time records are complete and accurate and non-exempt employees are compensated for all time worked.
- Develops and implements programs that recognize, and reward outstanding customer service performed by team members. Sets an example of outstanding customer service.
- Works with the District Manager and management team to develop succession plan for departments and ensures employees are provided with development opportunities for career growth.
- Responsible for accurate forecasting of total site results and achieving budgeted site EBITDA.
- Must complete a minimum of lead certification requirements related to restaurant brands they manage
- Must ensure all required training is completed within the required time frame of 90 days. This includes but is not limited to training required by federal/state/local law and regulations, training on company policy and procedures and training for job skills

**What we’d like to see**:

- An inspirational leader who sets the example
- High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred
- 3+ years of experience in a leadership role preferred with proven positive results
- Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.) - able to achieve positive financial results
- Ability to perform all non-management functions to assist when needed.
- Exh