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Medspa Front Desk Coordinator

3 months ago

Scottsdale, United States Arizona MedLaser Full time

**Job Title: Front Desk Coordinator at Arizona MedLaser**

**About Arizona MedLaser**:
Arizona MedLaser is a renowned and cutting-edge medical spa dedicated to providing advanced cosmetic and laser treatments. Our mission is to enhance the natural beauty of our clients, offering the latest technologies in a safe and comfortable environment. We take pride in delivering exceptional services and personalized care, setting the industry standard in aesthetic treatments.

We are currently seeking a skilled and customer-focused Front Desk Coordinator to join our dynamic team at Arizona MedLaser. As the first point of contact for our esteemed clientele, you will play a pivotal role in providing exceptional customer service and ensuring a smooth and welcoming experience for all visitors to our medical spa.

**Responsibilities**:
**Greet and Welcome Clients**: Create a warm and inviting atmosphere by greeting clients with a friendly and professional demeanor. Offer assistance and provide information about our services and treatments.

**Appointment Scheduling**: Efficiently manage appointment bookings and maintain the appointment calendar. Coordinate with clients and our team of medical professionals to ensure a well-organized schedule.

**Check-In and Check-Out Procedures**: Facilitate the check-in and check-out process for clients, verifying personal and medical information, and collecting necessary forms and payments.

**Client Database Maintenance**: Update and maintain client records accurately and confidentially in our electronic database.

**Sales Support**: Assist in promoting our products and services by informing clients about special offers, packages, and promotions.

**Office Organization**: Maintain the front desk area, ensuring it is tidy and well-presented at all times. Manage office supplies and restock as needed.

**Collaboration with the Team**: Work closely with our team of medical professionals and technicians to ensure seamless communication and client coordination.

**Requirements**:

- **Customer-First Attitude**: Prioritize delivering exceptional customer service and ensuring client satisfaction.
- **Communication Skills**: Excellent verbal and written communication skills to interact effectively with clients and team members.
- **Organization and Multitasking**: Strong organizational skills to manage appointment scheduling, inquiries, and administrative tasks simultaneously.
- **Tech Savvy**: Proficient in using computer software, electronic databases, and basic office equipment.
- **Professional Appearance**: Present a polished and professional appearance at all times.
- **Discretion and Confidentiality**: Ability to handle sensitive client information with utmost confidentiality and discretion.
- **Flexibility**: Adaptability to work in a fast-paced environment and handle unexpected situations.

**Preferred Qualifications**:

- Previous experience as a receptionist or in a customer-facing role is advantageous.
- Knowledge of the cosmetic and aesthetics industry is a plus.

**Join our Team**:
**Job Types**: Part-time, Contract

Pay: From $20.00 per hour

Expected hours: 16 - 32 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Application Question(s):

- Customer Service Focus:
How do you prioritize and maintain a customer service-oriented approach in a front desk receptionist role, ensuring positive interactions with clients and visitors?
- Multitasking Abilities:
In a fast-paced front desk environment, what strategies do you employ to effectively multitask and handle various responsibilities simultaneously, such as phone calls, inquiries, and administrative tasks?
- Technology Proficiency:
The role of a front desk receptionist often involves using various technologies and software. Can you share your experience with common office tools and systems?

**Experience**:

- Customer service: 3 years (required)

Work Location: In person