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Associate Claims Specialist
4 months ago
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special
This position will support PMPL Claims in the timely assignment of all new claims handled by the Personal Lines, Marine, Transportation and Property teams. This position is responsible for triaging and distributing new claims to the appropriate manager and/or specialists within the PMPL claims division. Triaging of new claims includes identifying catastrophic claims, reviewing provided facts and/or obtaining additional facts from the reporting party, reviewing necessary policy coverage and evaluating the severity of the damages to complete the claims assignment to the appropriate claims specialist.
**Responsibilities**:
- Complete assigned daily claims support activities timely and accurately, including but not limited to: triaging, assigning, and routing of new claims to various teams within PMPL claims department according to established.
- Maintain understanding of departmental service standards, guidelines, processes, and procedures.
- Look for ways to improve efficiencies and minimize processing and workflow issues. Share that information with team and management.
- Effectively work in a team environment. Participate in projects and testing initiatives.
- Display flexibility to support evolving department and business needs.
- Promptly communicate with PMPL Segmentation/Triage Manager on claim trend developments and provide information on pertinent issues affecting the lines of business
**Requirements**:
- At least 1 year of Insurance claims experience in Property, Transportation, Marine, or Liability.
- Comfortable with high volume workloads, multiple priorities, and productivity standards
- Flexibility to work outside the normal business hours, including holidays and weekends when necessary
- Strong PC skills, especially in Word, Excel, Outlook and paperless working environment
- Ability to learn multiple claim systems required for role/Working knowledge of Markel’s claim systems a plus
- Strong skills in verbal and written communication, analysis and problem solving, organization and time management
- Ability to analyze insurance policy to determine available coverage for proper claim routing
- Ability to evaluate summarized information to determine policy coverage, liability involvement, and severity of damage to determine proper claim routing
- Excellent customer service skills
- Self-directed and highly productive with mínimal supervision
- Experience working in a team-oriented, collaborative environment
- High School diploma or equivalent is required
Who we are:
Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better
We enjoy the everyday | We think further
What’s in it for you:
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
- We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
- All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
- We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
- Markel offers hybrid working schedules of 3 days in the office and 2 days remote.
Are you ready to play your part?
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
- All legitimate job postings with Markel will be posted on
- Markel Group Careers
- No other URL should be trusted
We would also ask that you please report any job employment scams related to Markel to
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disa
