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User Support Technician I

4 months ago

Newport News, United States Jefferson Lab Full time

**Job ID**:
13405

**Location**:
Newport News, VA

**Category**:
Computer

**Division**:
CST Division

**Position Type**:
Regular

**Education**:
High School Diploma

**Experience Required**:
2+ years

**Relocation Provided**:
No

Position Description

Come join our team at Jefferson Lab, where great minds matter.

**Posted Date**: 06/07/2024
**Salary Range**: $43,000 - $67,800 (TECH I)
**Work Location Type**: Dedicated On-site (100% working on-site)

**What you job will be like**:
**In this role you will**:
**On-Boarding New Hires**: Support efforts with Human Resources, Property, hiring managers, and admin support staff to on-board new employees and contractors. This may include identifying computer equipment needs, shipping of equipment, and IT Consults to introduce our environment.
**Student Mentoring/Training**: Assist with training new Technical Student Interns on desktop computing, helpdesk procedures, and customer service. Mentor and oversee the work of interns as they progress in their internship.
**Videoconferencing Support**: Act as one of the Zoom for Government (ZoomGov) admins for the lab’s ZoomGov instance. Work to train new customers on how to use ZoomGov, Teams and other videoconferencing software. Provide assistance with IT Support for high-level meetings and consults for equipment overviews prior to events.
Support the various departments/groups within the CST Division on administration and operations of systems and networking infrastructure. This may include work on infrastructure with the Systems and Networking Teams, as well as hands-on work with the Scientific Computing Team.

Must be knowledgeable and experienced in customer services practices. Excellent verbal and written communication skills essential. Knowledge of tools necessary for maintaining and disseminating documentation via the web. Must be able to use these tools. Ability to work effectively with staff and users in a multi-cultural environment. Must have an understanding of the operation of wired and wireless computer networks.

**Qualifications We Require**:
**Education**:
High School Diploma

**Experience**:
2 or more years relevant experience required.

**Knowledge, Skills and Abilities**:
Able to identify schedule conflicts within the group and provide solutions.
Demonstrates intermediate skills, knowledge and ability in one technology trade or specialty.
Knowledge of theory, design and techniques used at component level.
Basic skills, knowledge and ability in other technologies.
Demonstrates sound judgement in completing assignments.

**Qualifications We Desire**:
Associate's Degree preferred

About Jefferson Lab

Total Rewards at Jefferson Lab

At Jefferson Lab, we believe that a comprehensive employee benefits program is an important and meaningful part of the compensation employees receive. Our benefits program includes, but is not limited to: - Medical, Dental, and Vision Care Plans - Flexible Spending Accounts - Paid Time-off and Leave Programs (Paid Parental, vacation, holidays, and sick leave) - 401(k) Plan - 9% Lab Contribution; 100% vested - Flexible Work Arrangements (Remote & Alternate Work Schedules available) - Tuition Assistance, Training and Professional Development Programs - Live near the waterways of the Chesapeake Bay region with access to nearby beaches, mountains, and all major metropolitan centers on the East Coast

Jefferson Science Associates, LLC (JSA) manages and operates the Thomas Jefferson National Accelerator Facility (Jefferson Lab). JSA is an Equal Opportunity Employer and does not discriminate in hiring or employment on the basis of race, color, religion, ethnicity, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, or veteran status or on any other basis prohibited by federal, state, or local law. As part of the JSA’s equal employment opportunity policy, we also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Employment with JSA is conditional upon DOE approval if at any time during your employment you are participating in a Foreign Government Talent Recruitment Program or Affiliated activity. Generally, such programs/activities include any foreign-state-sponsored attempt to acquire U.S.funded scientific research through programs run or funded by the government that target scientists, engineers, students, academics, researchers, and entrepreneurs of all nationalities working or educated in the United States. This includes positions or appointments, both domestic and foreign, titled academic, professional, or institutional appointments whether or not remuneration is received and whether full-time, part-time or voluntary.