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Pet Care Specialist

5 months ago


Houston, United States Rover Oaks Pet Resort Full time

**Position Overview: Pet Care Specialist**

**Department**:Lodging

**Job Status**:Full Time or Part Time

**FLSA Status**:Non-Exempt

**Reports to**:Pet Care Manager, Assistant Pet Care Manager

**Grade/Level**:
**Amount of Travel Required**:None

**Work Schedule**:Varied

**Positions Supervised**: Pet Care Technician, Playtime Technician

***

**ESSENTIAL FUNCTIONS**

**Reasonable Accommodations Statement**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

**Essential Functions Statement(s)**
- Adhere to pet handling procedures, dress code and other policies.
- Coach or train new Pet Care Specialist as needed.
- Report attendance to Pet Care Manager, tardiness issues and other performance issues; enforce progressive discipline policy.
- Encourage and support lodging staff through learning and mentoring opportunities.
- Communicate with clients as needed during stay and upon departure, maintaining the highest level of customer service at all times.
- Conduct daily walk-throughs to ensure all pets accounted for, enclosures are clean and all pets have fresh water.
- Monitor all pets for illness and/or injuries.
- Report any health, behavior, maintenance, or safety concerns to the Pet Care manager.
- Ensure any pets with stress-related or other health or behavioral concerns are being monitored and made as comfortable as possible.
- Record accurate information on the status, activities and behavior of each pet.
- Take appropriate action in the case of an emergency (pet or human).
- Follow the appropriate protocol for pets with behavioral issues such as approved personnel, snappy leash dogs, long lines, etc.
- Ensure that pets are being fed and medicated accurately and on schedule by preparing meals and medications accurately according to owner instructions.
- Accurately inventory all client possessions that arrive with a pet for use during their lodging stay and ensure that the proper items are sent home with the pet during departure.
- Efficiently schedule lodging staff daily duties throughout the day including the run, playtimes, cleaning and maintenance duties when needed to assist Shift Leader.
- Assist Pet Care Technicians and Pet Care Shift Leader with daily duties as needed.
- Attend required monthly All Staff and department meetings.

**POSITION QUALIFICATIONS**

**Competency Statement(s)**
- Customer oriented - Ability to take care of the customers’ needs while following company procedures.
- Accuracy - Ability to perform work accurately and thoroughly.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Reliability - The trait of being dependable and trustworthy.
- Responsible - Ability to be held accountable or answerable for one’s conduct.
- Friendly - Ability to exhibit a cheerful demeanor toward others.
- Judgment - The ability to formulate a sound decision using the available information.
- Loyal - The trait of feeling a duty to the employer.
- Leader - The ability to effectively lead staff members and motivate them to maintain excellent work standards.

**SKILLS & ABILITIES**

**Education**:High School Graduate or General Education Degree (GED)

**Experience**:Previous pet care experience (kennel, veterinary clinic, shelter).

Strong knowledge of Rover Oaks policies, procedures and operations, obtained through:

- Study and understanding of written material coupled with working supervisory and pet care technician functions until familiar
- Work experience as pet care technician preferred.
- Strong attention to detail and organizational skills
- Exceptional people and communication skills
- Flexible to schedule -Work weekends and holidays
- Passionate about our mission of exceptional pet care
- Able to multi-task and work well under pressure while maintaining composure
- Willing to learn as needed

**Certificates & Licenses**:None required

**Other Requirements**

Passion for animals and animal care; Dependable, reliable and trustworthy in performance of all duties; History of reliable attendance and punctuality; Ability to physically manage and handle large dogs; Ability to pay attention to the minute details of a task or project; Ability to communicate effectively with others verbally; Ability to communicate clearly in writing; Demonstrates respect for authority; Ability to use common sense and safe judgment when performing duties; Willingness to ask for help when needed, especially in understanding a duty or task.

**PHYSICAL DEMANDS**

**Physical Demands**

**Lift/Carry**

Stand

C (Constantly)

Walk

C (Constantly)

Sit

O (Occasionally)

Handling / Fingering

N (Not Applicable)

Reach Outward

C (Constantly)

Reach Above Shoulder

O (Occasionally)

Climb

N (Not Applicable)

Craw