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Entry Level Manager

4 months ago

Fort Wayne, United States ECI Management Full time

At our firm, we believe in shared values, morals, and attitudes that guide our Entry Level Managers to achieve a common goal. Creating a positive work environment is key to any successful business. We understand the way our team approaches and interacts with customers matters. That is why we encourage a positive work culture where our Entry Level Managers can work together and foster a spirit of collaboration. Due to this philosophy, we have been able to expand our team at a rapid pace during unprecedented times.

Our Entry Level Manager role will include the following:

- Provide support to customers by responding promptly and professionally to customer inquiries for new services
- Troubleshoot customer issues and provide solutions in a timely manner
- Handle customer complaints and escalate them to the appropriate personnel, if necessary
- Maintain accurate records of customer interactions and transactions
- Research and analyze customer feedback to improve customer service and profit margins
- Remain up to date with product information and changes
- Stay current with industry trends and best practices by attending daily client meetings and attending weekly webinars promoting new services or deals
- Follow company policy and procedures while interacting with coworkers, customers, and clients

We are looking for a Entry Level Manager with the below skill sets:

- Proven work experience in a Leader, Team Lead, Customer Support Representative, Client Relations, or Sales role
- Excellent verbal and written communication skills
- Proven ability to build relationships, gain trust, and wow customers
- Ability to remain calm and professional in stressful situations
- Excellent problem-solving and conflict-resolution skills
- Attention to detail and accuracy when inputting confidential client information
- High school diploma or equivalent
- Reliable transportation, punctual, and dependable

Pay: $42,000.00 - $60,000.00 per year

**Benefits**:

- 401(k) matching
- Paid training

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Ability to Relocate:

- Fort Wayne, IN 46804: Relocate before starting work (required)

Work Location: In person