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Business Systems Manager
4 months ago
**Who We Are**:
**What We Do**:
**Essential Functions**
- Manages a team of Business Systems Analysts who have responsibility for operations and project outcomes. Provides direct and indirect supervision of teams.
- Oversees the development of new customizations with design, documentation, testing and training.
- Conducts business process evaluations to gain technical knowledge of business requirements.
- Contributes to project reviews and approves detailed designs and cost estimates for projects.
- Sets priorities on daily operations, provides input to and administers cost center spending.
- Participates in long-range departmental planning.
- Recommends methodologies.
- Interfaces with management inside and outside of the company to provide input to operational decisions and to clarify or modify project plans, and/ or schedule requirements.
- Writes and conducts employee performance reviews, and provides ongoing performance feedback. Makes hiring recommendations. May get input from Sr. Manager/ Director in these areas.
- Regularly interacts with senior management and peers in other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports.
- Facilitates work and problem resolution between work groups. May lead cooperative inter-department projects and/or process improvement efforts.
- Required to perform duties outside of normal work hours based on business needs.
**Knowledge and Skills/Technology Used**
Technical Qualifications:
- Excellent organizational and project management skills.
- Advanced knowledge of Data Analysis and/or relational databases and ability to mentor others.
- Microsoft Office skill set.
- Advanced knowledge of system integrations and supporting technologies and ability to mentor others.
Management and Leadership Qualifications:
- Successful track record of managing operations; and designing, developing and managing the execution of projects in area of expertise.
- Ability to develop and implement processes to ensure compliance and quality.
- Ability to establish and maintain effective working relationships within and between departments.
- Strategic Management: Ability to communicate the function’s vision and the department’s direction, and set aligned goals for team. Provides resources and implements systems to measure results.
- Team Development: Ability to select, coach and develop talent and hold employees accountable for results. Supports change and fosters collaboration.
- Ethics: Deals with others in an honest manner, assures adherence to company policies, addresses questionable business practices.
- Customer Focus: Fosters customer loyalty and demonstrates commitment to customer satisfaction. Keeps customers apprised of progress and ensures commitments are met.
- Communication: Provides others with reliable information, creates and delivers accurate reports and presentations. Uses good listening skills. Negotiates effectively.
**Typical Education**
- Generally requires BS Degree or equivalent work experience
**Typical Range of Experience**
- Typically have 8+ years of directly related experience.
- Typically 5+ years of experience leading analysis efforts and/or BSA resources.
- 5+ years of technical experience as a senior contributor.
- 3 to 5 years of supervisory or management experience in a similar technical environment.
**License or Certification**
- CBAP ( Certified Business Analysis Professional ) certification preferred
**What We Offer**:
By choice, we don’t simply accept individuality - we embrace it, we support it, and we thrive on it Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
