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Information & Assistance Coordinator - Addison
3 months ago
Are you looking for a rewarding career that makes a difference in people's lives? Do you want to work for an organization that was awarded Best Places to Work two years in a row?
As part of the Care & Service Coordination team, the Information and Assistance Coordinator answers Age Well’s Helpline, and provides direct advocacy, assistance, information and referrals to clients, family members, and caregivers in our area. The position also provides support to the State Health Insurance Assistance Program (SHIP) and provides Medicare counseling. Maintaining databases through accurate input and research is an essential part of this position. Our Information & Assistance team ensure that Older Vermonters have one place to call for questions about long-term care, transportation, insurance, housing services and more.
Key skills include the ability to effectively utilize resource information to meet the inquirer’s needs, effective communication skills including the ability to establish rapport, listen actively, and respond to each inquiry in a professional, non-judgmental and culturally-appropriate manner.
This is a hybrid position with Mondays, Wednesdays and Fridays in our Addison County office.
**Age Well's Diversity Statement**:
At Age Well, we are committed to serving all older Vermonters, their families and caregivers regardless of sexual orientation, gender identity, age, disability, race, religion, education, or financial status. We believe that demonstrating inclusiveness creates a healthy, positive, and collaborative community.
Age Well stands with communities across Vermont who are impacted by discriminatory social biases. Age Well’s mission emphasizes diversity, inclusion and equity as critical components to ensure the well-being of our staff, clients, volunteers and those we serve.
Pay: $42,900.00 - $45,000.00 per year
**Benefits**:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service: 3 years (preferred)
Ability to Relocate:
- Middlebury, VT 05753: Relocate before starting work (preferred)
Work Location: Hybrid remote in Middlebury, VT 05753
