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Events Coordinator

4 months ago

Escondido, United States Hyatt Vacation Ownership Full time

Hyatt Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with events, concierge and customer service experience to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities to work with guests to promote the Hyatt Vacation Club Destinations® Program.

As an Event Marketing Coordinator, you will offer hotel guests financial incentives in exchange for learning about our points-based ownership product and coordinate front of the house responsibilities (including but not limited to) administrative work, preparation for event execution, and day of event set up, logistics, and hosting.

**Pay: $25.50/hour**

**Schedule**:
On a non-event day it would be 9-5, 10-6, or 11-7 (you can choose and switch it up.)

Event days vary and sometimes require OT (once or twice a year you may have to meet a vendor as early as 4:30am and be there until 7pm, or a night event may be scheduled 2-10pm or end at 11pm - i.e. a dinner or concert)

**Hours: 32-40+ hours (depending on events)**

**What will you do?**
- Update information board on a regular basis to inform owners and employees of important events.
- Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours).
- Enter, retrieve, reconcile, and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Hyatt, including up-selling.
- Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the:

- Guarantee of Fair Treatment/Open Door Policy process.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
- Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality.
- Read and visually verify information in a variety of formats.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.

**What's in it for you?**
- Hotel and resort discounts;
- Immediate 401(k) company match up to 6%
- Positive work environment;
- Growth and development opportunities.

**What are the requirements?**
- Bold persuasion skills;
- Computer skills;
- Stand, sit and walk for extended periods of time;
- Flexible schedule including weekends and holidays;
- Excellent communication skills and/or interpersonal skills interacting with guests;
- Service focused;
- Detail oriented with process and follow-up;
- Event planning/coordination experience preferred

Pay: $25.50 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance

Schedule:

- Evenings as needed
- Holidays
- Weekends as needed

Ability to Relocate:

- Escondido, CA 92026: Relocate before starting work (required)

Work Location: In person