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Managing Director

4 months ago

Philadelphia, United States Rittenhouse Hotel Full time

Overview:
**Opportunity: Managing Director - The Rittenhouse Hotel**

The Rittenhouse Hotel, Philadelphia’s premier luxury hotel and the city's exclusive member of The Leading Hotels of the World, is seeking a dynamic and visionary Managing Director. This is the preeminent luxury hotel leadership role in Philadelphia and one of the most prestigious in the world. The Managing Director leads a dynamic and highly skilled team to deliver luxury guest experiences; creating a culture of excellence, engagement, collaboration, and community, all while driving strong financial results.

**Your Growth Path**

Area Managing Director - Regional Director of Operations - Vice President of Operations

**Your Focuses**

Leadership
- Lead, inspire, and mentor a diverse team of department heads, cultivating a culture of collaboration, innovation, and accountability.
- Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience
- Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
- Continuously seek opportunities to enhance guest interactions and exceed expectations.
- Manage the daily and ongoing oversight of food and beverage, and hotel services catering to VIPs, and high-net-worth guests.
- Deploy activations and programming throughout the hotel and with our partners that deliver unique experiences to our guests.

Financial Performance
- Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
- Create a culture within the team that focuses on driving top and bottom line growth.
- Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence
- Maintain a seamless and efficient operation by overseeing all aspects of hotel management, including front office, housekeeping, food and beverage, maintenance, and luxury spa..
- Implement best practices to uphold quality and safety standards.
- Follow sustainability guidelines and practices related to the HHM Hotels EarthView program.
- Provide service excellence to a level at which the hotel achieves the Forbes Travel Guide Five Star Service Rating. Supervise a range of luxury consortia groups, handle partnerships with luxury brands, and cultivate a sales environment with a luxury focus.
- As needed, guide a team through comprehensive renovations, updates, and modernizations, leveraging expertise in top-tier interior design, design/construction, and contractor firms
- Works closely with the Rittenhouse Condominium Owners Association.

Community Engagement
- Establish strong relationships within the community, participate in Chamber of Commerce and local associations, positioning the hotel as an integral part of the Rittenhouse Row and Greater Philadelphia communities.
- Act as a brand ambassador and maintain a positive public image.

Strategic Planning
- Collaborate with executive leadership to develop and execute long-term strategies that align with company objectives and drive sustainable growth.
- Identify areas of the hotel that if transitioned or repurposed, will generate a return on investment.

Employee Development
- Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

**Your Background and Skills**
- Bachelor’s Degree in Business, Hospitality or a related field is preferred.
- 10+ years of experience as a General Manager/Managing Director or similar leadership role in a luxury, full service hotel.
- Experience leading a luxury hotel that includes multiple food and beverage outlets, with proven success supervising multiple operational departments and their respective P&Ls in rooms, food and beverage, and luxury spa.
- Strong financial acumen and the ability to analyze data, develop budgets, and manage financial performance.

**HHM Hotels Benefits and Perks**
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements

**Work Environment and Context**
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
- Occasional travel required.

**What We Believe**

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us:
**Exquisite Location of this Downtown Philadelphia Hotel**

The Rittenhouse Hotel is the most prestigious Philadelphia Pennsylvania hotel address. Consistently recognized not only as the premier choice of five-diamond Philadelphia luxury hotels, The Rittenhouse is also ranked among the worl