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Billing Coordinator

4 months ago

Newport News, United States Personal-Touch Home Care Full time

**Job description**

**About Us**: With over 45 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

**Why Choose Us**:
At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:
**Employee Recognition Programs**: We acknowledge and celebrate your contributions.

**Comprehensive Health Benefits**: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.

**Generous Paid Time Off**: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.

**Retirement Benefits**: We offer a 401k plan to secure your financial future and help you save for retirement.

**Life Insurance**: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.

**Mileage Reimbursement**: We make sure you're compensated for your business travel.

**Opportunities for Professional Growth and Development**: Empowering you to thrive and grow.

**Employee Assistance Program**: Supporting the well-being of you and your family.

**Perks Program**: Exclusive deals and offers on products, services, and experiences you need and love.

**The Billing and Collections Coordinator** is responsible for overseeing designated payers for the assigned offices. The individual must ensure timely submission of claims to payers such as MLTC/MCO, Medicare, Medicaid, and other commercial payers. This position is critical for the financial cycle and requires attention to detail as well as a responsibility to the offices bottom line.

Job responsibilities
- Oversee accounts receivable for assigned offices.
- Review patient bills for accuracy and completeness, and obtain missing information, when applicable.
- Prepare, review, and transmit claims using billing software, including electronic and paper claim processing.
- Follow up regarding any discrepancy in payments within appropriate timeframes.
- Verify insurance payment(s) for accuracy and compliance with contract rates.
- Identify and bill secondary or tertiary insurances.
- Research and appeal denied claims.
- Answer patient and insurance telephone inquiries pertaining to assigned accounts.
- Set up patient payment plans and work collection accounts.
- Update billing software with rate changes, if assigned.
- Prepare spreadsheets and run collection reports as applicable.
- Meet with Billing Manager & Corporate to provide accounts receivable feedback.
- Knowledge of insurance guidelines including MLTC/MCO, Medicare, Medicaid and other payer requirements.
- Knowledge in computer systems and software.
- Familiarity with CPT and ICD-10 Coding.
- Check eligibility and benefits verification for services, when applicable.
- Effective communication abilities with insurance payers to resolve issues.
- Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members.
- Ability to work well in a team environment.
- Ability to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion.
- Problem-solving skills to research and resolve discrepancies, denials, appeals, and collections.
- Ability to multitask.

**Benefits**:

- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Life Insurance
- Paid iime off
- Long Term Disability Insurance
- Supplemental Accident Insurance
- Employee assistance program

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Relocate:

- Newport News, VA 23606: Relocate before starting work (required)

Work Location: In person

Pay: From $19.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work setting:

- Office

**Experience**:

- ICD-10: 1 year (preferred)

Ability to Relocate:

- Newport News, VA 23606: Relocate before starting work (required)

Work Location: In person