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Executive Host

4 months ago

Wilmington, United States Delaware Park Casino Full time

**JOB RESPONSIBILITIES**:
The **Executive Casino Host **creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Circulates throughout the area assigned, actively observing players and the functioning of machines.
- Reviews and evaluates customer confidential profiles to determine appropriate customer needs on a daily basis.
- Responsible for generating a positive and friendly atmosphere with all guests by assisting guests when called upon and generally creating an ongoing host and player relationship.
- Assists in recognizing guests and issuing of comps, as authorized.
- Handles guest concerns, and complaints and reports all incidents to the department management.
- Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
- Responsible to have full knowledge and actively promotes company marketing and promotional events, to proficiently answer guest questions.
- Recommends and documents coaching and discipline of staff on appropriate paperwork.
- Responsible for direct supervision, evaluation, and training of host personnel in the absence of the Manager.
- Communicate (both written and verbal) with and promote positive team member and guest relations.
- Always maintain professionalism when working with other team members and/or guests.
- Responsible for generating a positive and friendly atmosphere with all guests by both assisting guests when called upon and generally creating an ongoing host and player relationship

**JOB REQUIREMENTS**:

- Three (3) to Five (5) years Casino Host experience required.
- Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
- Knowledge of Microsoft Windows systems required.
- Act with discretion and maintain confidentiality in handling sensitive information.
- Must be able to walk and stand for at least a full eight (8)-hour shift.
- Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout shift
- Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
- Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
- Zone assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, mínimal and/or bright lighting and variation of climate control.
- Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
- Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.

**Delaware Park Casino**:
Delaware Park Casino is located minutes south of Wilmington and the Delaware Memorial Bridge. The casino features over 2,300 slot machines and over 60 table games including Blackjack, Roulette, Craps, Three Card Poker, Fortune Pai Gow Poker, Lucky Ladies, High Card Flush, Hot Roller Craps, Heads-up Hold’ Em, and Cajun Stud Progressive.

Our gaming facility also offers thoroughbred racing, year-round simulcast wagering, a 25 table Poker room, Keno, several dining venues, a world-class 18-hole championship public golf course and full sports betting on all professional and college sports.

Delaware Park Casino is committed to a vision of excellence: Excellence in service, Excellence in product, and Excellence in employees. We are a proud team, made up of professional, courteous, and service oriented individuals who hold the same values and visions of excellence.

We provide competitive wages and benefits to all employees. Delaware Park Casino supports a drug free work environment.