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Lead Advanced Office Clerk
4 months ago
**Lead Advanced Office Clerk**
**Los Angeles AFB, El Segundo, CA**
AAI is actively recruiting a Advanced Office Clerk Team Lead. The Team Lead shall have full authority to address all matters relating to the daily operations of this contract. Provides clerical/administrative support. Schedules appointments in Composite Health Care Systems (CHCS/AHLTA) or MHS GENESIS for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients to schedule, reschedule, and/or
cancel appointments as needed, including appointments for consult/referral specialty care within the MTF. Serves as a medical records technician to process and maintain inpatient, outpatient or ambulatory procedure unit medical records. Required to compile or extract medical records data to ensure compliance with
regulatory requirements.
**R**ESPONSIBILITIES**:
- A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
- Clearly speak and understand the English language.
- Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
- Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
**REQUIREMENTS**:
- Experience: At least one year in medical office scheduling, in an office setting, or at least one year in relevant experience or specialized Registered Health Information Technician (RHIT) or Registered Health Information Administrator certification is required.
- Education. High School diploma or General Educational Development (GED) equivalency. Basic medical terminology required.
**PERFORMANCE OUTCOMES**:
- Assists FRED with assignment of breaks, lunch hours, and personnel time off for all MSS Personnel in order to ensure phone coverage and mínimal impact to the appointing service.
- Assists FRED with initial training for all new MSS personnel, ensures all personnel are abiding by protocols set forth by the Government, 61 MDS guidelines, and DoD instructions.
- Monitors the Government-furnished supplies and equipment in the appointing section; coordinates with FRED to obtain necessary supplies/equipment.
- Assists FRED in the research and resolution of appointing service patient/personnel complaints or concerns as well as performance metrics.
- Attends monthly clinic Access to Care meetings.
**UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES**:
- Armed Forces Health Longitudinal Technology Application (AHLTA).
- Composite Health Care systems (CHCS) and/or MHS GENESIS.
- Defense Enrollment Eligibility Reporting System (DEERS)
- Military Filing System - by sponsor social security number, terminal digit order, color-coded and blocked filing system.
- Contents of a military medical record, layout, sections, family member prefix designation, forms
used in a MTF, and medical record tracking procedures.
**About AAI**
AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management, and other professional services such as system design and continuous
improvement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business
(SDVOSB), SBA certified Economically Disadvantaged Woman Owned Small Business (EDWOSB), and a Woman Owned Small Business (WOSB) with offices in Hampton Roads Virginia, Montgomery, AL, Washington DC and Atlanta.
**Our benefits include**:
- Paid Federal Holidays
- Robust Healthcare and Dental Insurance Options
- 401a plan
- 401k plan
- Paid vacation and sick leave
- Continuing education assistance
- Short Term / Long Term Disability & Life Insurance
**Veterans are encouraged to apply**
AAI does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of COVID-19 vaccination or request and receive approval for a medical or religious exemption.
